Information Desk Officer

Afghan Social Organization for Women (ASOW) is a non-governmental, non-profit, and non-political Afghan national organization established and registered with the Ministry of Economy in 2020. ASOW works for the development of Afghan society, especially women and children through providing education services, arranging capacity-building programs, imparting vocational skills training, ensuring food security, and emergency relief assistance in times of natural or man-made calamities. ASOW aims to improve the socio-economic condition of women throughout the country by providing necessary assistance and designing programs that will equip them with the right skills to take an active part in the development of society.

Job Brief

Information Desk Officer will be responsible for raising awareness and addressing and resolving the issues of beneficiaries related to SCOPE registration, survey, and distribution of assistance.

Responsibilities:

• Providing project-related information to the beneficiaries;
• Responding to questions about the organization and providing callers with addresses, directions, and other required information;
• Keeping all communication files, letters, and records following standard rules and procedures of records control and filing system;
• Guiding beneficiaries and raising awareness about their rights and speaking to them about safeguarding principles;
• Making proper arrangements and keeping the crowd in line, navigating them through the registration/distribution center;
• Providing facilitation support during cash or food distribution as per the approved list;
• Handling a wide range of communications including telephone calls and ensuring the receipt of messages;

Performing any other duties assigned by the supervisor.

Requirements

• 2 years of relevant experience as a receptionist or other relevant fields;
• Bachelor’s degree;
• Effective communication with communities, CDCs, and households;
• Respect for customs, cultures, and traditions of local communities;
• Effective interpersonal and communication skills and teamwork;

• Honest, proactive, well-behaved, and well-disciplined.

ASOW is accepting CVs for the positions mentioned above. Interested individuals can submit their applications via email to hr@asow.org. Please mention the Vacancy Number in the subject line to be considered for shortlisting. Only shortlisted candidates will be contacted for further follow-up. Please note that prescreening criteria may be applied to expedite the selection process. Kindly understand that participation in screening interviews and additional information requests do not guarantee employment.