About Women's Activities & Social Services Association (WASSA):

About Women's Activities & Social Services Association (WASSA):

Women Activities & Social Service Association (WASSA) was established in 2002 in Afghanistan as a non-governmental organization, committed to seeking ways for women's empowerment in Afghanistan. WASSA aims to promote women's equal participation in socio-economic sectors of the country. WASSA works directly with communities to bring change in the social attitude of the community regarding women.

An envision “Equal participation of women & men in all sectors of the country.

• Equal Opportunities: WASSA is dedicated to offering equal employment opportunities to all employees and qualified candidates, regardless of race, color, religion, gender, ethnicity, age, or disability.
• Safeguarding and Conduct: WASSA will contact previous employers to inquire about any history of sexual exploitation, abuse, or harassment during the candidate's employment, including incidents under investigation at the time the candidate left. Job offers are conditional on satisfactory reference checks. By applying, candidates confirm they understand and accept these procedures.
• Final Selection: The selected candidate must pass a background check and reference check. They will also be required to sign WASSA's Code of Conduct, PSEA (Prevention of Sexual Exploitation and Abuse), Safeguarding, and other relevant policies before receiving a final job offer/contract 
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1. Background

The IPS project aims to enhance the safety, well-being, and development of children and adolescents through improved access to protection services and community-based child protection structures in the provinces of Herat, Badghis, and Farah. WASSA, as a national partner, implements this initiative with a focus on protection, psychosocial support, gender equality, and disability inclusion.

The Case Management Officer is a critical member of the project team, responsible for delivering high-quality case management services to vulnerable individuals, including children, women, persons with disabilities, and survivors of violence. The role ensures that beneficiaries receive timely, appropriate, and effective support optimized to their needs.

2. Scope of Work

The Case Management Officer will identify, assess, and provide optimized support to cases requiring protection services, ensuring adherence to international and organizational standards. This includes developing case plans, facilitating referrals, and monitoring outcomes in alignment with the SHAPE-IPS objectives.

3. Key Responsibilities

1. Conduct initial assessments, identify needs, and prioritize cases based on vulnerability and risk factors.
2. Develop and implement individualized case plans in consultation with beneficiaries.
3. Facilitate Provision of services, including psychosocial support, crisis intervention, and guidance to beneficiaries.
4. Facilitate referrals to specialized services such as medical care, legal aid.
5. Follow up regularly with beneficiaries to monitor progress and adjust case plans as necessary.
6. Initiate and respond to in-person telephone and written contact with victims and witnesses to provide factually accurate and timely case-related information.
7. Identify documents and provide case management processes for SOV at risk of protection concerns.
8. Make assessments of the amount of service the SOV needs.
9. Maintain files and online statistics for cases.
10. Draft and submit regular activity reports based on project’s reporting requirements.
11. Liaise with other service providers, community leaders, and stakeholders to strengthen referral pathways.
12. Coordinate with protection actors, including local authorities and NGOs, to address gaps in service provision.
13. Participate in case management coordination meetings and training sessions.
14. Maintain accurate and confidential case records in line with WASSA’s data protection and safeguarding policies.
15. Compile and submit timely reports on case management activities, challenges, and outcomes.
16. Ensure compliance with donor and organizational standards for reporting and documentation.
17. Conduct awareness sessions with community members on protection, gender-based violence, and available services.
18. Provide training and mentoring to local community-based protection committees.
19. Engage with communities to promote understanding and utilization of protection services.
20. Any other duties that may be assigned by the line manager.

• Interested, qualified candidates should submit their information/request through the link (https://airtable.com/apppoQvrxVpTJRRqG/shrPZ2r6IG3B3swYx)
• Academic certificates or references do not need to be submitted at this time. These will be requested if an interview is called for.
• Only short-listed candidates will be invited for the written test and interview upon project approval