Support Staff (Registrar)

The International Assistance Mission (IAM) is an International Non-Government Organization registered in Switzerland (registration #CH-660-1239000-6) and Afghanistan (registration #001). IAM is one of the oldest NGOs in Afghanistan. IAM established the NOOR (National Organization for Ophthalmic Rehabilitation) Eye Care Programme in 1966 with the goal of providing high quality and affordable access to eye care to the people of Afghanistan.

Job Purpose: The Support Staff (Registerar) is responsible for ensuring the efficient and accurate registration of patients, proper management and filing of patient records, and the collection and reconciliation of registration fees. The role supports smooth patient flow by maintaining organized records, preventing duplication, and directing patients to appropriate services, while upholding accountability, confidentiality, and order within the registration office.

Key Responsibilities and Tasks:

Patient Registration, Financial Accountability and Records Management:

• Register all outpatients in sequential order, recording the date and demographic information on the patient card.
• Collect card fees from patients, including new registrations, follow-up visits, and lost card replacements.
• Retrieve patient records for returning patients.
• Ensure duplicate patient records are not issued.
• Reconcile card fees received with the NETC Project Manager after clinic hours and submit the collected amount to the NCA cashier.
• File patient cards and records according to the established filing system.
• Maintain patient records with accuracy and proper organization.
• As needed to look up patient numbers in the relevant database for returning patients who have lost their patient number.
• File patient cards and records according to the established filing system once procedures are complete.
• Direct patients clearly to the administrative office or appropriate ward.
• Count and balance money against records, then review accounts daily with the NETC project manager.
• Maintain the safety and orderliness of the registration office.
• Perform other tasks as requested by line manager.

• Bachelor’s degree in Finance, Accounting, or Business Administration.
• Additional training in financial management, data entry, or filing systems is an asset.
• 2–3 years of relevant experience in financial management and data entry.
• Proficiency in computer applications, particularly MS Office (Word, Excel, PowerPoint, and Outlook).
• Strong time management skills with high attention to detail.
• Experience in maintaining both electronic (soft) and physical (hard copy) filing systems.
• Fluency in spoken Dari and Pashto
• Proficiency in written English

When applying for this position, please pay attention to the following points:

• Only applications submitted using the official job application form attached in the link below will be accepted.
• Please send your educational documents along with the completed application form to the email address mentioned on the last page of the application form.
• Kindly mention the title of the position you are applying for, such as "Support Staff (Registrar) (IAM/NOOR/202626)", in the subject line of the email.
• Complete the application form in full and submit it by 13 April 2026. Applications received after this date will not be considered.
• The file and documents you send must be renamed with your name.