Information Disk Officer

Afghans4Tomorrow, Inc. (“A4T”), is non-profit organization dedicated to the capacity building of Afghan people through its programs in Afghanistan. Afghans4Tomorrow was established in 2006 with the Ministry of Economics.

A4T aims to improving the capacity of people and its communities through sustainable economic development, education, health, and vocational training and agriculture programs in order to become self-sufficient and contribute to the economy of their families and country. A4T provides essential services to needy Afghans through the expertise, knowledge and dedication of Afghan professionals aboard. With professional, humanitarian, and unified organization, we assess, select, implement, and evaluate projects inside Afghanistan.

We are looking for a dedicated and Beneficiary-oriented Help Desk Support Officer to join our team. The successful candidate will be the main point of contact for beneficiaries seeking information, reporting any issue, claiming any misbehavior or requiring support/information regarding project.

• Regularly Providing accurate detailed information/awareness regarding the project to the beneficiaries.
• Providing information regarding GBV, PSEA, OHS, Do No Harm and other safeguard guidelines to beneficiaries and ensure supporting beneficiaries who reports or faced such issues.
• Supporting beneficiaries who seeking for information.
• Supporting beneficiaries who reporting any issue or complaining any issue.
• Provide timely and effective support to beneficiaries complains or questions or ensure to properly report to the relevant unit to handle the issue in a timely manner.
• Stay updated with the latest information from overall project activities.
• Any other tasks given by project manager.

Skills/Qualifications:

Education: High School Graduate, Bachelor in relevant field is preferred.

Experience: at least two years working experience in related field preferably in WFP Projects.

Computer Literacy: Excellent working knowledge of MS Office tools.

Physical Requirements: Ability to work in various field conditions and in hard to reach areas.

Language: Knowledge of local languages and working knowledge of English.

Strong Communication and problem solving skill is mandatory.

Note: Local Provincial Resident applicants are encouraged and prioritized.(Preference will be given to those who apply earlier)

Eligible candidates should send their CV to the submission email.

Note: Please include the job title and vocancy number in the subject line of your email.