Change and Development Youths organization (CDYO) is a dynamic and impactful NGO and is registered with Afghanistan Ministry of Economy (No: 4810- 29/08/ 2019), CDYO is Committed to compliance with Afghanistan’s government laws, rules, and regulations, CDYO also adheres to donor guidelines and regulations. And is committed to creating positive change in the communities. With focus on humanitarian response, emergency relief, health, agriculture, WASH (Water, Sanitation, and Hygiene), education, CDYO is dedicated to addressing the pressing needs and challenges faced by vulnerable population. CDYO considers itself accountable to the government of Afghanistan, partnering agencies, and the communities it serves.

CDYO is looking for a dedicated and Beneficiary-oriented Help Desk assistant to join our team. The successful candidate will be the main point of contact for beneficiaries seeking information, reporting any issue, claiming any misbehavior or requiring support/information regarding project.

• Regularly providing accurate detailed information/awareness regarding the project to the beneficiaries.
• Providing information regarding GBV, PSEA, OHS, Do No Harm and other safeguard guidelines to beneficiaries and ensure supporting beneficiaries who reports or faced such issues.
• Supporting beneficiaries who seeking for information.
• Supporting beneficiaries who reporting any issue or complaining any issue.
• Provide timely and effective support to beneficiaries complains or questions or ensure to properly report to the relevant unit to handle the issue in a timely manner.
• Stay updated with the latest information from overall project activities.
• Any other tasks given by project manager.

Skills/Qualifications:

Education: High School Graduate, Bachelor in relevant field is preferred.

Experience: at least two years working experience in related field preferably in WFP Projects.

Computer Literacy: Excellent working knowledge of MS Office tools.

Physical Requirements: Ability to work in various field conditions and in hard to reach areas.

Language: Knowledge of local languages and working knowledge of English.

Communication: Strong Communication and problem solving skill is mandatory.

Local Provincial Resident applicants are encouraged and prioritized. (Preference will be given to those who apply earlier)

Interested and qualified applicants should submit their CV and cover letter in single PDF to  the following email address: cdyo.hr@gmail.com and cdyo.logistic@gmail.com  not later than the deadline. Please indicate the position title and vacancy number and district name  in the e-mail subject line. Any application without position title and vacancy number will not be considered. 

Only shortlisted candidates whose education and experience meets the above criteria will be contacted for written test and interview.