The Afghanistan Social Improvement Organization (ASIO) is a non-governmental and non-profit organization established in 2010. Registered with the Ministry of Commerce under registration number 1579, ASIO operates as a domestic NGO. Committed to compliance with Afghanistan’s government laws, rules, and regulations, ASIO also adheres to donor guidelines and regulations.

ASIO considers itself accountable to the government of Afghanistan, partnering agencies, and the communities it serves. Our mission is to provide developmental and humanitarian services to those in need, regardless of their race, political affiliation, ethnicity, religion, or any other dependency.

Our Objectives:

• Creating a Productive Work Environment: ASIO aims to foster a highly productive work environment and professional relations. We encourage open and honest communication among our employees.
• Employee Growth and Capacity Building: We provide opportunities for growth through in-house trainings, workshops, and exposure to other agencies and organizations. By enriching their capacity and skills, our employees actively contribute to the development of education systems, agricultural productivity, livestock production, vocational training, and construction projects.
• Standard Quality Services: ASIO is dedicated to improving the livelihoods of the needy people in our country. We strive to provide standard quality services that positively impact their lives.

Gender-Inclusive Policies: ASIO has established a set of policies to guide employees in creating a suitable work environment for all genders.

Areas of Expertise: ASIO is renowned for its expertise in implementing livelihood programs, agricultural development, animal husbandry healthcare, skill improvement training for internally displaced persons (IDPs), education projects, and construction initiatives. Our team of experts plays a crucial role in achieving our organizational goals.

Join ASIO and be part of a dynamic team committed to make a difference in the lives of Afghan communities.

Main Purpose:
The Help Desk Officer is responsible for providing comprehensive support to project beneficiaries by addressing their questions, troubleshooting issues, and maintaining workstation and LAN performance.

Main Tasks and Responsibilities:

• Technical Support: Provide technical assistance to project beneficiaries by analyzing inquiries, troubleshooting problems, and ensuring optimal workstation and LAN performance.
• Problem Resolution: Identify issues, offer reasonable solutions, and guide beneficiaries through corrective steps to resolve their problems.
• Database Management: Accurately enter each issue into the helpdesk database and maintain detailed records.
• Reporting: Generate and share helpdesk reports from the database with the manager, ensuring timely and accurate reporting.
• Advisory Role: Advise beneficiaries on appropriate actions to take in response to their technical issues.
• Procedure Compliance: Adhere to standard help desk procedures to ensure consistency and efficiency in support services.
• Escalation: Identify and escalate urgent issues to the appropriate personnel for prompt resolution.
• Communication: Keep management informed of recurring problems and provide insights for potential improvements.
• Additional Duties: Perform other related tasks and duties as assigned by the Project Supervisor.

• Communication Skills: Excellent written and oral communication skills to effectively interact with beneficiaries and team members.
• Technical Proficiency: Strong proficiency in troubleshooting technical issues and maintaining workstation and LAN performance.
• Problem-Solving Skills: Ability to analyze problems, provide effective solutions, and guide beneficiaries through corrective steps.
• Organizational Skills: Strong organizational skills to manage helpdesk records and generate accurate reports.
• Attention to Detail: High level of accuracy in data entry and record-keeping.
• Teamwork: Ability to work collaboratively as part of a team and build positive relationships with beneficiaries and stakeholders.
• Adaptability: Flexibility to handle a variety of tasks and adapt to changing priorities.
• Language Skills: Proficiency in speaking, reading, and writing English and Pashto/Dari.

Working Conditions:

• Willingness to travel frequently within the district and occasionally to other areas.
• Ability to work under pressure and in challenging environments.
• Flexibility to adjust work schedules based on program needs.

Equal Opportunity:

ASIO is an equal opportunity employer and considers all applicants on the basis of merit without regard to race, gender, color, national origin, religion, sexual orientation, age, marital status, veteran status, or disability.

Organizational Responsibilities: 

Notice to Applicants: Please be aware that as part of our commitment to ensuring the highest standards of professional conduct, all candidates applying for a position with our organization will be subject to comprehensive background and reference checks. This is to verify the accuracy of the information provided and assess suitability for the role. In addition, we place a strong emphasis on ethical behavior and integrity in our work environment. As such, adherence to our code of conduct forms an integral part of our annual performance appraisal process. We encourage all prospective applicants to bear this in mind when applying.

Policy Adherence

• Adhere to the Code of Conduct, all applicable policies of the ASIO, maintain humanitarian principles and respect international humanitarian law.

Fraud prevention:

Committed to fraud prevention, detection, reporting and fraud risk reduction as per ASIO policies and procedures, donor regulations and local laws.

Prevention of Sexual Exploitation and Abuse (PSEA):

• The Afghanistan Social Improvement Organization (ASIO) strictly prohibits any form of Sexual Exploitation and Abuse by its staff towards the individuals they serve. Such actions are in direct violation of the universally recognized norms, values, principles, and standards that form the foundation of our organization. The responsibility of safeguarding against Sexual Exploitation and Abuse (PSEA) lies with everyone, and all potential candidates must adhere to ASIO’s PSEA Policy without exception. Consequently, candidates under consideration will be subjected to thorough reference and background checks concerning any past incidents of sexual exploitation and abuse. They may also be asked to furnish additional information as part of the selection process. 

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout and within Afghanistan Social Improvement Organization “ASIO”. As applicable to the position, maintains a clear understanding of within Afghanistan Social Improvement Organization “ASIO” and donor compliance and ethics standards and adheres to those standards.  Conducts tasks with the highest level of integrity. 

Safeguarding:

• It is all staff’s shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. We must ensure that our staff and partners do not engage in any conduct that could harm or exploit these individuals. This includes sexual exploitation and abuse, neglect or abuse of children and adults at risk, and any form of human trafficking.

The interested applicants should submit their Curriculum vitaes (CVs) via (jobs.asio.af@gmail.com) noting the position title & vacancy number in the subject line i.e. “Helpdesk Assistant - JZN-045” Otherwise applications will not be considered. Only short-listed applicants will be contacted for the written test and/or interview. If you are not contacted two or three weeks after the closing date, please know that your application has not been successful for the post. 

Note: Please do not attach separate cover letter, educational diplomas & experience letters.

Dear Applicant,

Afghanistan Social Improvement Organization never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to Afghanistan Social Improvement Organization “ASIO: at the email address hotline@asio.org.af . 

Please note that:

• ASIO commits to a fair and transparent recruitment procedure.
• ASIO will conduct his recruitment on the base of need only.
• Only HR department will contact you during the recruitment process.
• ASIO has the option to retain your application information in its candidate database and may suggest alternative positions that align with your qualifications, in addition to the one you originally applied for.
• Only short-listed candidates whose application responds to the criteria will be contacted & applicants from the same province are encouraged to apply and will be given priority.

Equal Opportunities:

Afghanistan Social Improvement Organization “ASIO” is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability, or status as a veteran

Misconduct Disclosure Scheme

All offers of employment at Afghanistan Social Improvement Organization are subject to satisfactory references and background checks. Afghanistan Social Improvement Organization participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.