We and Our Inspiring Story!
About MELI

Thriving in the industry for nineteen years, our team consists of over five hundred employees who possess high professional expertise and strive to specialize in a single field; English language. Our vision is to enable a maximum number of people to speak the international language, the international way. With English being the lingua franca of today’s world, we take pride in specializing in teaching the language.

Today’s MELI

Across our 10 branches, we host tens of thousands of students! Within our 250 classrooms, MELI offers up to 240 new classes in a single week under the supervision of hundreds of English language specialists.

JOB SUMMARY

The Support Officer at the Muslim English Language Institute is responsible for ensuring the smooth operation of the Muslim English Language Institute (MELI) by providing administrative and logistical support across various departments. This role combines responsibilities in attendance monitoring, exam administration, financial management, and student support.

RESPONSIBILITIES

• Manage student attendance records using the institute's ERP system and maintain accurate data.
• Conduct regular class visits and record attendance.
• Control classroom access based on student fee payment status.
• Guide expelled students on payment procedures to rejoin classes.
• Collaborate with the Branch Manager, Exam Department, and counselors to plan exam timetables and schedules.
• Provide students with detailed exam information including dates, timings, and procedures.
• Securely retrieve exam papers and keys, conduct exams ensuring a fair environment.
• Check exam papers, record marks accurately, and collect student recordings to assess fluency.
• Dispatch marks and recordings to the Exam Department and retrieve final results for announcement.
• Collect student fees using established procedures and record them accurately in the ERP system.
• Assist with budgeting and manage petty cash funds responsibly.
• Prepare basic financial reports (e.g., daily fee collection reports) using spreadsheets.
• Ensure adherence to financial policies and procedures.
• Answer student inquiries regarding fees, discounts, refund policies, and enrollment procedures.
• Facilitate student transfers between class timings upon request and coordinate with relevant departments.
• Assist with exam preparation and provide basic administrative support to students.
• Adherence to MELI policies and procedures to ensure a smooth and productive working experience.
• Undertake any other duties as assigned by Branch Manager.

• Bachelor's degree in BBA, Economics or any other related field.
• Minimum of 2 years of experience in a related role.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent attention to detail to ensure accurate attendance records.
• Proficiency in using electronic attendance management systems or ERPs.
• Possess qualities of humility, maturity, respectfulness, honesty, and integrity.
• Excellent written and spoken English skills.
• Have command of both National Languages (Dari & Pashto)

Respected Applicants, please visit the link below and fill in the required information.

https://forms.gle/ud8aLNX46o9TvwUn8

Please note that only shortlisted applicants will be contacted and called for a test/Interview.