| Job Location: | Kabul |
|---|---|
| Nationality: | National |
| Category: | Information Technology Telecommunications |
| Employment Type: | Full Time |
| Salary: | |
| Vacancy Number: | ET-0252 |
| No. Of Jobs: | 1 |
| City: | Kabul |
|---|---|
| Organization: | Etisalat Afghanistan |
| Years of Experience: | 1 Year |
| Contract Duration: | 1 Year - Extendable |
| Gender: | Male/Female |
| Education: | High School Graduate with one year of relevant experience. |
| Close date: | 2024-09-18 |
- Etisalat Afghanistan is 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE.
Etisalat Afghanistan is committed to developing the Afghan national work force as an organizational priority. It’s an equal opportunities employer and will ensure development of Afghan nationals by capacity building and using training facilities.
• Ensures all network elements serve in good availability & quality.
• Performs first-level troubleshooting for network-related issues.
• Ensures achievement of network KPIs target according to the agreed service level agreement.
• Prepares network status reports and shares the notifications with all stockholders.
• Coordinates for operation & maintenance required reports.
• Responsible for health checks of all network management centers and OMCRs.
• Ensures 3rd party vendor management in accordance with the agreed SLAs.
• Responsible for operational level interface to O&M in-scope subcontractors & 3rd party vendors.
• Responsible for customer technical support management in coordination with customer care.
• Develops, implements, and maintains documentation enforcing to support policies and procedures.
• Ensures 1st line NOC team adheres to production and office SLA.
• Ensures that requests for assistance are properly logged, assigned, and responded to in a timely manner and according to agreed standards and procedures.
• Ensures preventive and security rules concerning people and goods are applied during operations.
• Ensures all the relevant network databases have the appropriate information.
• Coordinates for trouble ticket management to resolve the tickets within SLA.
• Responsible for network fault diagnostics support.
• Performs the analysis of daily essential network KPI statistics.
• Any other assigned tasks by the line manager.
Essential Requirement: High School graduate with one year of relevant experience.
Preferred Requirement: Bachelor of Computer Science with two years of relevant experience.
To apply for this vacancy, please use the following link; https://careers.etisalat.af/
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For further information please contact us at +93 (0) 788887363.