About Première Urgence - Aide Médicale Internationale (PU-AMI)

PU-AMI (known globally as Première Urgence Internationale, PUI) is a non-governmental, non-profit, non-political and non-religious international aid organization. PU-AMI’s teams are committed to support vulnerable communities and populations, those marginalized, hit by conflict, natural disaster or economic downturns. PU-AMI’s main objective is to contribute to reduction in morbidity and mortality, and provide emergency relief to those in immediate need in order to help them regain their dignity.

Afghan mission is the oldest of PUI missions, with the first medical intervention launched in 1979 just after the Soviet troops crossed the country’s borders. PU-AMI teams currently deliver the integrated health care, combined with nutrition, psychosocial support; water, sanitation and hygiene (wash), as well as trauma services. The organization implements projects mainly in eastern parts of the country, and increasingly in the South-East Region. Since the COVID-19 outbreak in 2020, PU-AMI has also positioned itself as one of the main actors in preparedness and response to the pandemic, implementing health and wash-cantered activities at health facilities and community level in Kabul and beyond.

Globally, PUI provides assistance to around 6 million people in 23 countries and across 5 continents: Africa, Asia, Middle East, Latin America, and Europe.

پی یو ای ام آی که در سطح جهان به نام پی یو آی شناخته میشود یک اداره غیردولتی، غیرانتفاعی، غیرسیاسی و غیر مذهبی مدد رسان بین ا لمللی میباشد.

تیم های  پی یو ای ام آی متعهد به حمایت  و کمک جوامع و جمعیت های آسیب پذیر به انهاییکه در اإثر منازعات- حوادث طبیعی و رکود اقتصادی منزوی شده اند میباشد.  هدف عمده پی یو ای ام آی کمک در کاهش مرگ و میر -کمک عاجل به اعاده و بازیابی حیثیت ووقار  انهاییکه در نیاز فوری قرار دارند میباشد.

 ماموریت افغانستان  قدیمی  ترین مآموریت پی یو آی بوده و  با اولین مداخله در بخش صحی در سال1979  فقط درست بعد از عبور نیروهای شوروی از مرز های کشور آغاز شد.

تیم های پی یو ای ام آی در حال حاضر مراقبت های صحی ادغام یافته همراه با تغذیه حمایت روانی اجتماعی-آب-نظافت و حفظ ا لصحه واش و خدمات  تردیدات یا تروما را ارایه میدارد.

 این اداره عمدتآ پروژه ها را در  بخش شرقی کشور و بطور فزاینده در مناطق جنوب شرقی کشور  از زمان شیوع  کرونا در  2020  تطبیق مینماید .

پی یو ای ام آی  همچنین منحیث بازیگر اصلی در آمادگی و پاسخ به بیماری همه گیر – اجرای فعالیت های صحی و واش در سطح مراکز صحی و جامعه در کابل و فراتر از آن موقعیت خود را تثبیت نموده است.

 در سطح جهان موسسه پی یو آی در 23 مملکت  جهان به  6 میلیون نفر  در 5 قاره افریقا- آسیا- شرق میانه- امریکای لاتین و اروپا کمک مینماید.

Responsibilities and particular assignmentsمسؤلیت ها و وظایف مشخص 

General responsibilitiesمسؤلیت های عمومی:

The accountability supervisor closely works with communities to inform them about PU-AMI’s activities and services, to foster their participation in PU-AMI’s projects, and to collect and ensure effective and timely management of their feedback. Under the supervision of the MEAL officer, the accountability supervisor is in charge of the development and management of PU-AMI’s accountability systems in the eastern region and should also actively contribute to their dissemination and/or improvement if requested.

Objective 1هدف اول: Implementation of accountability activities

Activities/Main dutiesفعالیت ها/ وظایف عمده: Manage PU-AMI’s complaints and feedback mechanisms

• Ensure effective development and management of PU-AMI’s feedback mechanisms through the regular collection of communities’ feedback and their proper registration in PU-AMI’s dedicated system.
• Maintain confidential and detailed records of all feedback registered.
• In collaboration with the accountability officer and concerned departments, ensure close follow-up of all the feedback received, to make sure that they are effectively and timely analyzed and addressed.
• Treat urgent and/or sensitive feedback with the immediate attention they require and ensure a fast resolution.
• In collaboration with the MEAL officer, liaise with community leaders and external stakeholders, to support the resolution of feedback if necessary.
• Compile data, prepare and submit regular comprehensive and detailed activity reports.
• When relevant, suggest new tools to collect feedback and reinforce the relevance of PU-AMI complaints and feedback mechanisms.
• Upon request from your line manager, conduct a field investigation and cross-check the information received.

Objective 2هدف دوم: Promotion of complaints and feedback mechanisms

Activities/Main dutiesفعالیت ها/ وظایف عمده: Inform and raise awareness about PU-AMI’s feedback mechanisms

• Design relevant IEC (information, education, and communication) tools to advertise PU-AMI’s feedback mechanisms.
• Implement accountability and CFM awareness-raising and promotion activities to sensitize communities, local authorities, and external stakeholders in PU-AMI’s areas of implementation and ensure that complaints and feedback mechanisms are known by communities in areas of intervention.
• When relevant, suggest new ways to advertise PU-AMI’s feedback mechanisms.

Objective 3هدف سوم: Communication

Activities/Main dutiesفعالیت ها/ وظایف عمده: Ensure clear communication with communities, within PU-AMI, and with external stakeholders.

• Inform communities about their rights to be consulted and provide feedback to PU-AMI on its activities and explain to them why and how to use PU-AMI’s feedback mechanisms.
• Communicate and disseminate feedback handling procedures, policies, and tools to beneficiaries, project staff, and other stakeholders.
• Ensure constant and adequate communication with your manager and your colleagues.
• Participate in department coordination meetings and any other meetings related to humanitarian accountability if needed.

The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

Qualification/ Requirements تحصیلات و شرایط لازمه

• Education Background: Bachelor's Degree in Sociology, Psychology, or any other social science discipline
• Work Experience: At least one-year similar experience with NGOs/working with communities
• Knowledge and skills:
• Interest in working in the humanitarian sector and a good understanding of humanitarian principles
• Observation, active listening, and analysis skills
• Strong interpersonal skills and ability to interact with diverse people
• Strong organization skills and attention to detail
• Good communication and reporting skills
• Very good team spirit! Ability to work within a team.
• Willingness to improve own knowledge and skills by actively participating in any training sessions and capacity-building activities and willingness to share experience and build capacities of a team.
• Willingness to look beyond his/her job description and cooperate with all departments
• Ability to deal with stress and tight deadlines
• Experience/training in protection will be an asset
• Experience working in the eastern region
• Languages: Fluency in written and spoken Pashto, Dari and English
• Computer skills: Strong knowledge of MS Office software (including Word, Excel, PowerPoint, and Outlook) and understanding of data analysis software (Kobo Humanitarian Toolbox)
• Experience from working in complex and volatile contexts (field experience)

Dear candidates,     

To apply for this vacancy, please use the following link:  

https://docs.google.com/forms/d/e/1FAIpQLSfe-jb1-1o2uUJDkAlErpcKkubng2u46UNKSEtv-dLcSDaBkA/viewform

If the link above does not work by clicking on it, please copy and paste it in the browser address bar.  

Make sure to press submit at the end of the application.  

Please note:  

       You are allowed to apply only before the closing date  

Only the candidates who meet the mandatory qualifications/requirements will be considered for the longlist  

A maximum of 15 best candidates from the ones who meet the mandatory qualifications/requirements (longlist) will be invited for a technical test (shortlist)  

If you are not invited for a technical test within a month’s period of time, please consider that your application was not considered for this vacancy.  

Female Candidates are highly encouraged to Apply

Validated copies of academic certificates/diplomas will be requested only if called for an interview.   

Kind regards,    

The PU-AMI HR Team