Azizi Bank (www.azizibank.af) is a commercial bank set up in Afghanistan as per the terms of the licensing policy of Da Afghanistan Bank, the Central Bank of the Country. The Bank was granted license on 13th June 2006 and commenced operations from the same date. Azizi Bank, a product of Afghan vision and enterprise, has been promoted by Mr. ‘Mirwais Azizi of the Azizi Hotak Group & Family.

Azizi Bank is the highest lender in the country, contributing to almost 40% of loan disbursed in the economy in different sectors of the country, especially in the areas of infrastructure lending, transmission lines and optical fibers. Bank has an aggressive policy for Financial Inclusion. Azizi Bank is also ranked the highest in the Country in terms of number of depositors.

The Management team at the Bank is a mix of youth and experience and ably supported by a young & well-trained operating team aiming at transforming the banking scenario in the country by offering a truly professional and pleasurable experience to the customers. The bank today has 1750+ strong team of employees and with a 14% female work force, its playing a quiet but effective role in women’s emancipation and empowerment. Large investments have been made by the Bank in physical infrastructure and technology with a view to provide the right ambience and latest facilities to prospective customers as per international standards.

The bank has 76 branches & 4 extension counters, thus playing a pioneering role in development of the banking culture in the country. The bank today has 100 ATMs spread across Kabul and the major Provinces of Afghanistan, which are all fully networked under Core Banking-Any Branch Banking and connected to a Centralized Database. By end of Dec 2020, the bank is poised to have 200 ATMs thereby emerging as the clear market leaders on the ATM network in Afghanistan.  With its 100% subsidiary bank, Islamic Bank of Afghanistan (former Bakhtar Bank), the group has more than 145 branches and stands as the largest banking network in the Country.

Azizi Bank’s business philosophy is based on five core values: Operational Excellence, Customer Focus, Product Leadership, People and Sustainability

Job holder Responsibilities

Responsibile for overall End User Support; configuration, installation, maintenance and troubleshooting of all approved hardware (desktops, laptops, printers, scanners, mouse, keyboard, monitors, copiers, witches, routers, firewalls, cabling, wireless bridges/routers, external drives and other peripherals) and software components (Windows 2010 Professional, Windows 2011) and related environments of AZB’s Local Area Network in Kabul and other branch offices all across Afghanistan.

Provide first and mid-level IT support. Troubleshooting IT software & hardware issues. Coordinating the IT Helpdesk Log. Assist in investigating and reporting on new IT software's fit within the organisation.

• responsible for analysing, troubleshooting and evaluating technology issues.
• Handles problem recognition, research, isolation, and resolution and trouble ticket follow-up for routine user problems.
• Informs appropriate managers with concerns relating to system operation and personnel; suggesting and implementing corrective actions as necessary.
• Coordinates AZB NOC work order assignments.
• Troubleshoots and solves IT related problems for users and escalates issues as required.
• Thorough knowledge of company guidelines and procedures, assisting subordinates in the department with related questions and information.
• Applies IT best practices in carrying out his/her duties
• Responsible for being on time to work consistently and being flexible to support projects that require off hours activities
• Interfaces with all levels of IT and other departments in all areas of the company.
• Responsible for solving complex, cross-functional issues reported to the AZB NOC or assigned by management
• Should be able to apply good analytic process to any issue to help come to resolution

• Bachelor degree in Computer Science.
• At least two years of experience working in IT field, also we give chance to fresh graduate.
• CCNA Certified /A++ Certification / CompTIA IT Certifications and MCSA certification (certified people will be highly preferred)
• Must have a background in installing, administering and trouble-shooting the Microsoft Windows 2010 and/Windows 2011.
• Must have a background in configuring, assembling, integrating and trouble-shooting Intel-based PCs and Laptops.
• Must have a strong background with TCP/IP and related protocols such as DHCP, WINS, DNS, SMTP, POP3, and SNMP; and networking products such as Ethernet hubs and switches.
• Must have knowledge of Q System Machine.

Qualified applicants are encouraged to submit their resume with a detailed application letter and contact details, no later than Mar 05, 2024 to careers@azizibank.af

The name of position and vacancy number must be written in the subject line of your email otherwise your application may not be considered. Only shortlisted candidates will be contacted for the written test.