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Job summary:

Credit Controller is responsible for the entire credit granting process, bill collection, including the consistent application of a credit policy. Also manage and ensure that the hotel achieves optimum performance and achieves the required credit targets. Periodic credit reviews of existing customers, and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses.

Main Duties and responsibilities:

• Collection and recoveries from clients.
• There should be a close liaison between the credit and the sales/marketing department so that credit issues are resolved smoothly.
• Make sure that whenever a credit is granted to a client, the credit policy of the company is adhered to.
• Manage all account queries and disputes.
• Manage Accounts Receivable and ensure all debtors accounts are reconciled regularly.
• Daily review of Accounts Receivable ledger and monitor incoming payment.
• Responsible for Ageing of Debtors and maintaining the same under control.
• Responsible for compiling all group billing.
• Focus on minimizing the AR outstanding balance.
• Responsible for maintaining the debtor’s ledger with regular review of the aged accounts. 
• Monitor the AR ledger on a daily basis, if any discrepancies found then corrective measures to be taken after Co-ordinating with the PMS vendor.
• Ensuring prompt, accurate and efficient system for billing of current and aged accounts.
• Review the AR Aging report on a daily basis.
• Administer credit processes and policies for other departments in the hotel.
• Ensure the accuracy of all charges and credits to the various accounts and that they are properly posted on a timely basis.
• Ensure the timely credit collections of all outstanding payments.
• Follow up on all overdue accounts and send to debt collectors, as required.
• Monitor any unallocated payments from customers and apply the same with future bills.
• Monitor credit limits of all outstanding accounts.
• Ensure that all credit applications properly documented approved by the management and are based on hotel’s policy and procedure.
• Perform an audit trail for all debtors account to ensure that proper documentation is in place and charges are accurate.
• Respond and resolve customer queries.
• Reconcile all unpaid and short paid aged accounts.
• Reserve for doubtful accounts is maintained in accordance with company policy and the bad debt reserve report is in agreement with the G/L.
• Assign AR number to the approved accounts.
• Assign credit limit to the approved accounts.
• Blacklist accounts which are defaulters.
• Scrutinizing all accounts to ensure adherence to the credit policy; includes pursuing and collecting delinquent accounts, providing status reports of uncollectable accounts and referring delinquent accounts to a collection agency.
• Collaborating with managers to ensure that all associated accounting requirements are adhered to in accordance with established procedures / timelines.
• Schedule and precedes the monthly credit meetings.
• Properly motivate the credit and collections staff.
• Reviewing Credit/Accounts Receivable operation and recommending/implementing improvements.
• Building effective working relationships with internal and external customers.
• Other special duties as and when assigned by the Financial Controller.

Other Duties and responsibilities:

• To be thoroughly familiar with the responsibilities and to depute during his/her absence.
• To always provide courteous and professional services and maintain good working relationship with all colleagues.
• To be fully aware of the Hotel’s policy and procedures and to adhere to them. • To have a complete understanding of the hotel’s policy relating to fire, safety, and health.
• To have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained therein.
• To ensure the confidentiality of data and information and not to be disclosed outside the department. Financial Controller shall exercise discretion in this matter.
• Regularly attends on-the-job, behavioral, and vocational training in own and related areas to enhance skill and develop multi-functionality.
• He / She must be a self-starter, alert, energetic, responsible, and flexible.

Required Kills & Abilities

You will need to be firm and organized to work in Finance department. Other skills that will help you in the job include:

• Good team management skills. 
• The ability to work in a team and individually. 
• Excellent written and verbal communication skills. 
• Good attention to detail. 
• The ability to work under pressure and to deadlines. 
• Knowledge of Computer programs. 
• Ability to learn quickly, strong self-training readiness. 
• Problem-solving skills.
• Enthusiasm for continual learning.

Please submit your CV, School Certificate University degree, one picture (Passport Size) along with two reference of previous job email, phone number and must include the job title in the subject line of your email in response to this job announcement. Only short-listed candidates whose applications conform to the criteria above will be contacted for an interview.