- Etisalat Afghanistan is a 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE.

Etisalat Afghanistan is committed to developing the Afghan national workforce as an organizational priority. It’s an equal opportunities employer and will ensure development of Afghan nationals by capacity building and using training facilities.

The incumbent is responsible for assisting the direct sales hierarchy in maintaining good customer service & relationships, building team spirit, and a friendly working environment, and implementing pre-approved processes & procedures, preventing fraud-related matters, achievement of sales targets in terms of SIM sales, Re-Registration, Top Up & Gross revenue, punctuality & discipline, sales daily reconciliation report & point of sales CVPA (Cost Value Profit Analysis) report.

Duties & Responsibilities:

•  Ensures proper supervision is in place for the assigned point of sales to meet Etisalat Afghanistan standards considering the business need.

•  Maintains good customer service & relationships with customers to improve customer satisfaction level.

•  Performs appropriate actions and behaviors with the needs and priorities of the Sales & works within the framework of procedures, planning, and monitoring to comply with relevant government entities.

•  Encourages team members to express their views and ideas and invests time in building team spirit and a friendly working environment.

•  Coordinates in understanding the needs of customers and gives priority to customers by ensuring their needs are met within the assigned relevant point of sales.

•  Ensures proper implementation of pre-approved processes & procedures in the assigned relevant point of sales.

•  Ensures proper management of the assigned point of sales relevant tasks to prevent fraud-related matters.

•  Maintains positive results for the assigned point of sales CVPA (Cost Value Profit Analysis) report by ensuring proper collaboration & timely action in place with his line supervisor.

•  Supervises the point of sales calibers by ensuring decent performance in place and providing feedback where necessary to mitigate the gaps.

•  Maintains strong working knowledge about products and services and offers technical support for the calibers working in the relevant point of sales.

•  Ensures its relevant point of sales achieves its assigned sales targets in terms of SIM sales, Re-Registration, Top Up & Gross revenue.

•  Maintains proper punctuality & discipline at the point of sales to sustain customer flow management and satisfaction.

•  Ensures zero discrepancies in the assigned point of sales daily reconciliation report before sharing it with finance.

•  Prepares the required reports for the assigned point of sales as per direct sales hierarchy requirements by ensuring timely submission before the due date.

•  Collaborate with the line supervisor for the completion of direct sales assigned tasks by the head of department.

•  Any other assigned tasks considering the business need & Etisalat Afghanistan management direction. 

Education:

University degree in business administration/sales/marketing with a practical background in Business Management.

Experience:

3 years of experience in sales & marketing

Skills & Competencies: 

•  Self-motivated personality which can motivate a team

•  Exhibit confidence to achieve results and tackle problems

•  Problem-Solving Skills

•  Collaboration

•  Good communication skills

•  Interpersonal skills

•  Team Developing & Coaching

•  Flexibility & Adaptability

To apply for this vacancy, please use the following link; https://careers.etisalat.af/ 

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For further information please contact us at +93 (0) 788887363.