Background

Kefayat Guest House operates under the well-known Kefayat Group, a respected Afghan business group involved in multiple sectors including hospitality, construction, and retail. Located in the heart of Mazar-e-Sharif, the guest house serves as a secure, comfortable, and professionally managed residence for both national and international guests, particularly those working with NGOs, government agencies, and development organizations. Known for its cleanliness, courteous staff, and strategic location, Kefayat Guest House has earned a reputation for reliability, safety, and excellent service in northern Afghanistan.

Job Description

Guest Relations & Bookings

• Manage all guest check-ins and check-outs, including walk-in guests and those from contracted NGOs, government entities, and partner organizations.
• Oversee and promptly respond to online reservations from platforms such as Booking.com, Airbnb, and others.
• Ensure a high standard of guest service, handling complaints or special requests with professionalism.
• Maintain guest records and feedback to continuously improve service quality.

Staff & Operations Management

• Supervise, train, and coordinate a team of 5 staff members including housekeeping, security, and front desk personnel.
• Monitor cleanliness and hygiene standards in all areas of the guest house on a daily basis.
• Ensure smooth day-to-day operations, including facility maintenance, safety, and security protocols.
• Organize staff schedules to ensure adequate coverage and operational efficiency.

Financial Management

• Track daily income and expenditures, maintain financial logs, and control petty cash.
• Submit accurate and timely monthly financial reports to the central accounting department.
• Assist in budget planning and cost control to ensure financial sustainability.

Sales & Business Strategy

• Develop and implement sales strategies to increase bookings and occupancy rates.
• Monitor market trends and competitor offerings to recommend pricing adjustments and promotions.
• Build partnerships with local organizations, tour operators, and travel agencies to boost visibility and revenue.

Communication & Reporting

• Maintain clear, professional, and timely communication with guests, staff, and senior management.
• Regularly update the CEO or Head of Kefayat Group on operational status, guest feedback, and any issues that need attention.
• Ensure proper documentation and records of bookings, staff schedules, maintenance reports, and complaints.

Other Responsibilities

• Oversee emergency procedures and ensure staff are trained for fire safety, first aid, and crisis management.
• Ensure compliance with local regulations, including guest registration and taxation.
• Represent the guest house in a positive and professional manner at all times.

Job Requirements:

Languages:

• Required: Fluency in English and Dari (spoken and written).
• Preferred: Knowledge of Turkish, Urdu, Arabic, Russian, or Turkmen is an advantage.

Experience:

• Minimum 5 years of experience in hotel or guesthouse management.
• Demonstrated leadership and team management experience in a supervisory or managerial role.

Skills:

• Excellent interpersonal and customer service skills.
• Familiarity with online booking platforms such as Booking.com and Airbnb.
• Basic accounting knowledge and ability to prepare financial reports.
• Strong strategic thinking and decision-making capabilities.
• Effective problem-solving and organizational skills.

Additional Information

• The Guest House Manager is required to reside at the guesthouse from Sunday to Thursday.
• Weekends off (Friday and Saturday), with the flexibility to return home during these days.
• Meals and accommodation will be provided during weekdays at the guesthouse.

Please submit your CV along with an application to Sultan Taza office or through email.
Address: Maulana Jalaludin st. Mazar-e-Sharif airport road, Balkh province, Mazar-e-Sharif, Afghanistan

Email: behzad_khawary@yahoo.com & behzadkhawary945@gmail.com

Phone Number: 0729812556