Dedicated Women Social Services Organization (DWSSO) is a pioneering, women-led national non-governmental organization (NGO) headquartered in Daikundi Province, Afghanistan, with a mission to empower women, strengthen community resilience, and alleviate poverty. Established in 2016 and registered with the Ministry of Economy (Registration No. 3969), DWSSO operates as a trusted partner in Afghanistan’s development landscape, bringing life-changing resources and opportunities to some of the country’s most vulnerable populations, particularly women, children, and youth. DWSSO’s robust presence spans Daikundi, Ghor, Nooristan, Zabul, Faryab, Paktika, Nangarhar, Balkh, Herat, and Helmand Provinces, with a Liaison Office in Kabul to facilitate national and international collaboration.

Our organization leads rights-based, inclusive initiatives that uplift marginalized Afghan communities through sustainable interventions in food security, vocational training, literacy, livelihood support, and social protection. With a focus on fostering self-reliance, economic empowerment, and social cohesion, DWSSO works to advance the Sustainable Development Goals (SDGs) and align with Afghanistan’s National Development Strategy, creating pathways out of poverty and toward dignified livelihoods.

Through strong partnerships with international donors, UN agencies, and local civil society networks, DWSSO integrates protection, gender equity, and accountability principles into every aspect of its programming. Our skilled personnel and established community relationships ensure effective, culturally sensitive service delivery across complex regions. As an active participant in key humanitarian clusters, DWSSO’s innovative approach and commitment to humanitarian values position us as a critical driver of sustainable progress and social change in Afghanistan.

Purpose of the Position:

Enumerators are responsible for conducting telephone-based surveys with participants across Afghanistan, ensuring accurate, ethical, and safeguarding-compliant data collection. The role is critical for capturing high-quality, gender-sensitive data, maintaining participant confidentiality, and supporting the broader objectives of evidence-based programming and policy advocacy for gender equality.

Key Responsibilities:

• Conduct telephone interviews using structured survey tools provided by the project team.
• Ensure participants understand and provide informed consent before proceeding with interviews.
• Uphold strict confidentiality and data privacy standards during all participant interactions.
• Accurately record responses using electronic data collection systems (Kobo/ODK).
• Ensure completeness and clarity of all responses before submission.
• Report any safeguarding concerns or participant distress immediately to supervisors.
• Manage call schedules efficiently to meet daily and weekly targets.
• Address participant questions professionally, providing clear and culturally appropriate information.
• Flag and report any technical issues with data collection tools promptly.
• Maintain a courteous, respectful, and gender-sensitive approach in all participant engagements.
• Participate in pre-survey and refresher trainings to stay updated on tools and safeguarding protocols.
• Document observations and relevant notes that may aid in data interpretation.
• Uphold UN Women’s commitment to gender equality and safeguarding throughout the data collection process.
• Comply with call quality and performance monitoring requirements.
• Participate in debriefing sessions to share challenges and lessons learned.

Qualifications and Experience:

• Bachelor’s in Social Sciences, Management, or related fields.
• Previous experience in conducting surveys or interviews by phone.
• Knowledge of safeguarding and informed consent practices.
• Familiarity with electronic data collection tools is an asset.
• Fluency in Dari ,Pashto and English.

Personal Attributes:

• Respectful, courteous, and patient.
• Ethical and maintains confidentiality.
• Gender-sensitive and culturally aware.
• Good communication and listening skills.
• Detail-oriented and accurate.
• Adaptable and able to follow instructions.

Interested candidates should submit their applications (CV, Tazkera & Educational documents) by e-mail or in writing (marked confidential and clearly indicating on the sealed envelope the vacancy announcement number) to:

House# 10, Left Lane 02, Street 13, Wazir Akbar Khan, Kabul, Afghanistan.

Email address: hr@dwsso.org

Phone: 0799 149 513