PSEA/GRM & Capacity Building Officer

INTRODUCTION:

Care of Afghan Families (CAF) is a non-governmental, non-political, not-for-profit, and independent Afghan organization. The organization was established in January-2003 in Kabul and is registered with the Ministry of Economy. CAF is mainly involved in health, education research, & community development. For further information about CAF, please visit the website: www.caf.org.af

PSEA (Protection from Sexual Exploitation and Abuse)

• Ensure full implementation of CAF’s PSEA Policy and Procedure across all projects.
• Act as focal point for PSEA awareness, training, and reporting mechanisms.
• Coordinate survivor-centered reporting and referral pathways in line with CAF and donor requirements.
• Conduct background/reference checks for new staff to verify prior misconduct related to SEA.
• Organize and document PSEA training sessions for staff, partners, and community stakeholders.
• Maintain confidential records of SEA cases and ensure timely reporting to senior management and external agencies.

2. GRM (Grievance Redress Mechanism)

• Serve as focal point for CAF’s GRM/Complaint Handling Mechanism at central and provincial levels.
• Ensure complaint boxes, hotlines, and reporting channels are functional and accessible at all health facilities and offices.
• Register, triage, and escalate sensitive grievances (fraud, harassment, SEA, corruption) within 24 hours.
• Facilitate GRM committee meetings at head office and provincial offices.
• Prepare monthly and quarterly GRM reports for submission to CAF management and donors.
• Conduct awareness sessions at community and facility levels to ensure beneficiaries understand complaint mechanisms.

3. Capacity Building

• Ensure SAFE project Training Plan is implemented in line with the project Work plan
• Lead CAF’s Training & Development Policy implementation for HR and program staff.
• Conduct annual Training Needs Assessments (TNA) and prepare consolidated training plans.
• Facilitate functional and project-specific trainings (HRM, Code of Conduct, GRM, PSEA, Anti-Fraud, AML/CTF, Gender, Child Protection, etc.).
• Identify internal trainers and external certified trainers for competency-based and non-competency-based trainings.
• Ensure training reports, feedback forms, and post-training evaluations are completed and filed.
• Support staff development through mentoring, coaching, and workshops.

4. Compliance & Reporting

• Ensure compliance with CAF policies, donor agreements, and national laws.
• Prepare monthly, quarterly, and ad hoc reports on PSEA, GRM, and training activities.
• Support HR department in induction of new staff, ensuring orientation on PSEA, GRM, and Code of Conduct.
• Liaise with external stakeholders (MoPH, UNICEF, UN agencies, donors) for coordination on safeguarding and accountability.

1. Minimum Requirements

• Bachelor degree in Social Sciences, Human Resources, or related field.
• At least 5 years of experience in safeguarding, grievance redress, HR development, or NGO program management.
• Proven knowledge of PSEA, GRM, HRM, and Training & Development policies.
• Strong facilitation, training, and capacity-building skills.
• Excellent communication skills in English, Dari, and Pashto.
• High computer literacy (MS Office, HRMIS, databases).

Strong ethical standards, impartiality, and commitment to CAF’s mission and values.

QUALIFICATION AND REQUIREMENTS:

• Medical Doctor (MD)
• Fluent in English and local languages.
• Good communication, problems solving and presentation skill.
• Familiarity with Kabul Province.
• Travel to the different districts of Kabul Province is must

CV along with cover letterhead should be sent to:

HQ Office Address: House # 2194, Street # 7^th Qala-E-Fatullah Khan District # 10^th -Kabul Afghanistan

Email: jobs.kbl.caf@gmail.com

Only short-listed candidates will be contacted for Interviews.

Important Note: Applicants should copy and paste the Vacancy Announcement (VA) Number, # 657/2023 and select the provinces into the email subject line.

Note: Due to the requirement of the position whenever we found qualified candidates according to the announcement we will do the recruitment process before the due date.