Case Management Supervisor

About Razi Social Development Organization (RSDO):

• Introduction to RSDO

Razi Social Development Organization- RSDO is an Afghan NGO founded in April 11, 2008 and registered with Ministry of Economy in Afghanistan. It was established in Herat city but then sat up sub-offices in Ghor, Badghis and Farah provinces by delivering the social development services to vulnerable and marginalized people in the remote communities.

• RSDO’s Background

RSDO firstly initiated the primary activities in 2002 under the name of “Abu Hanifeh Orphan High School”, assisting orphan children who lost their parents and families during the long-lasting war in Afghanistan to learn and build their future. Later on, with the financial support of Japan Embassy it has constructed a high school building for the orphan and expanded the activities of orphan with the support of HELP Germany as well. Throughout years of hard working, RSDO slowly developed and now has functioning offices in all west zone provinces of Afghanistan with more than 200 staff.

• RSDO’s mandate

RSDO’s mandate is delivering the humanitarian assistance to the vulnerable households in the west zone provinces of Afghanistan through the financial support of UN and International Organizations.

RSDO's Mission

RSDO dedicated all efforts to contribute in none violent, developed and prosperous Afghanistan where both men and women live and respect each other through running services in the sector of women empowerment, education, agriculture, capacity building, and livelihood.

RSDO's Vision:

RSDO’s vision is an Afghanistan without illiteracy. We envision that that all Afghan children (girls and boys have easy access to high quality education that affect their lives and provide them means of development

The Case Management Supervisor Officer will work under the supervision of the Project Manager to whom he/she will report, and this position will contribute to the capacity building, supervision and coordination of the child protection system enhancement of Case Management to ensure high quality services for children through closely engaging functional and active CPANs DCPANs and a team of Caseworkers. These are supervision role and therefore, priority is given to the candidates with high supervision quality but priority is given to the respected provinces.

 Job Description

The Duties and responsibilities may include but not limited to:

• Ensure the functionality of the case management system and oversee delivery of high-quality case management through supervision of the social worker/ case management officers
• Support and guide case management teams in their day-to-day work ensuring adherence to key child protection principles through organizing one-on-one and group meetings with the caseworkers.
• Provide guidance to teams on identification of child protection risks and appropriate response through one-to-one guidance or case review meetings as needed. Oversee and ensure timely response and follow up of child protection cases.
• Conduct regular meetings with case workers on lessons learned and best practices and provide feedback to the IPS-FCDO Manager as well as directive technical support to the case workers.
• Ensure capacity for teams to receive and make referrals with access to service mapping that is updated regularly.
• Represent the organization in the Case management taskforce coordination meetings at the field level.
• Take the lead in coordinating case conference meetings with other case management task force members.
• Compile monthly report on the number of cases supported in line with the case management process or steps.
• Support other delegated tasks from the case management technical coordinator and any other staff.
• Contribute to creating a culture committed to the safeguarding of children and adults and compliant to RSDO’s Child Safeguarding and Adults at Risk Policies.

Safeguarding and PSEAH

Our work with children and at-risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviors and practices that put children and/or vulnerable adults at risk of abuse and/or harm. Successful applicants will be expected to be compliant and sign up for our Safeguarding policy, our Code of Conduct, and PSEAH Policy.

• University degree in Social Science (Psychology, Theology, Law, Education, literature, and sociology).
• Candidates should have at least five years of relevant experience in the child protection sector, including case management and supervisory roles in child protection case management with INGOs or national NGOs.
• Strong knowledge of Case Management and CPIMS – Trainings attended.
• Excellent English language skills.
• Fluent in national languages, Pashto and Dari.
• Excellent computer skills.

Interested and qualified applicants are invited to apply by completing the online application form. Applicants are requested to submit their CV and cover letter through the online system by Sunday, April 25, 2026. Please note that only applications submitted via the online portal will be considered for this position.https://airtable.com/appN1xWLLQ1b79tir/shrv6XpK3u6giKx1a