PSEA and CFM Officer ( School Feeding )

Shining Star Educational Organization of Afghanistan (SSEOA) is a non-profit, non-governmental, and non-political organization registered with the Ministry of Economy of Afghanistan, with Registration Number 4388 dated February 18, 2018. SSEOA works in the fields of education, health, and livelihood in the remote regions of Afghanistan. SSEOA envisions creating educational opportunities for girls and women to grow, thrive, and prosper. SSEOA works to empower communities in Afghanistan through education, especially for girls, promotes peace through education, and conveys the importance of these activities all around the country. Our mission is to empower Afghans, especially girls and women in the remote regions of Afghanistan by creating educational opportunities and livelihood skills because SSEOA has a firm belief that without educating girls, peace and prosperity is not possible.

SSEOA boasts a team of highly qualified professionals renowned for their discipline, organization, efficiency, and extensive tenure within both national and international organizations. The team is spearheaded by an Executive Body comprising of the Executive Director, Deputy Director, Program Director, Finance Manager, and Program Manager, each bringing a wealth of experience and expertise to the table. At the helm of strategic governance stands SSEOA's Board of Directors, comprising five distinguished members renowned for their extensive experience working with the government and NGO sector.

The PSEA and CFM Officer will be responsible for establishing, implementing, and managing the Prevention of Sexual Exploitation and Abuse (PSEA) and Complaint and Feedback Mechanism (CFM) systems for the School Feeding Project in Nuristan province. The role ensures that beneficiaries and communities have safe, accessible, and confidential channels to provide feedback and complaints, while also ensuring that safeguarding standards are strictly implemented across all project activities in line with WFP and organizational policies.

Key Responsibilities: 

PSEA Implementation & Safeguarding

• Implement and monitor PSEA policies across all project activities and field locations.
• Conduct awareness sessions for staff, communities, and beneficiaries on PSEA principles.
• Ensure all project staff understand and adhere to safeguarding and ethical standards.
• Identify and mitigate risks related to sexual exploitation and abuse in project operations.
• Support integration of safeguarding measures into all field activities.

Complaint and Feedback Mechanism (CFM)

• Establish and manage effective complaint and feedback systems in target communities and schools.
• Ensure multiple, safe, and confidential channels for beneficiaries to submit feedback (verbal, written, suggestion boxes, etc.).
• Receive, record, categorize, and track complaints and feedback in a structured system.
• Ensure timely response and resolution of complaints in coordination with relevant departments.
• Maintain confidentiality and protection of complainants at all times.

Community Engagement & Awareness

• Conduct community awareness sessions on rights, entitlements, and complaint mechanisms.
• Ensure beneficiaries are informed about how to safely access feedback systems.
• Promote trust and transparency between communities and the organization.

Monitoring & Reporting

• Prepare regular reports on PSEA and CFM cases, trends, and resolutions.
• Analyze feedback data to improve project implementation and accountability.
• Report serious safeguarding concerns immediately to senior management.
• Maintain accurate and confidential records of all complaints and responses.

Coordination & Support

• Work closely with MEAL Team, Field Monitors, and Project Manager.
• Coordinate with WFP focal points on safeguarding and accountability requirements.
• Support training of staff on CFM and PSEA procedures.

Compliance & Ethics

• Ensure compliance with WFP safeguarding standards and SSEOA policies.
• Uphold confidentiality, neutrality, and impartiality at all times.
• Ensure no retaliation against complainants or whistleblowers.
• Report any misconduct, abuse, or exploitation immediately.

• Bachelor’s degree in Social Sciences, Law, Human Rights, Development Studies, or related field.

• Minimum 3 years of experience in safeguarding, protection, accountability, or community engagement roles.

• Experience with NGOs or humanitarian organizations is required.
• Experience in PSEA, protection, or complaint handling systems is highly preferred.
• Experience in WFP or donor-funded projects is an asset.

• Strong understanding of PSEA, safeguarding, and protection principles.
• Excellent communication and interpersonal skills.
• Strong confidentiality and ethical judgment.
• Good reporting and documentation skills.
• Ability to handle sensitive information professionally.
• Strong community engagement and facilitation skills.
• Problem-solving and conflict resolution abilities.

• Interested Candidates are invited to submit their CV, a Cover Letter to hr@sseoa.af
• Please indicate the Position Title and Vacancy number, PSEA and CFM Officer ( School Feeding )- 2026-15) in the subject line of your email. Otherwise, your application will not be considered.  
• Applications after the closing date (midnight) will not be considered.
• Due to the large number of applications received, we can only correspond with the Shortlisted Candidate