Honest Public Ltd (HPL) is a group of companies, specializing in providing exceptional management services throughout Afghanistan. With over 1500+ staff throughout the country, we specialize in Supply, Logistics, Security, Customer Care, Consultancy, and Construction services.

At HPL, our top priority is delivering reliable and efficient services that meet the unique needs of our clients. Our dedicated team of professionals works closely with clients to provide customized solutions that ensure maximum satisfaction.

We take pride in our ability to provide timely and dependable services to our clients, and we are committed to upholding the highest standards of quality and professionalism. Our services are designed to help businesses and organizations in Afghanistan operate effectively, safely, and efficiently.

The Incumbent is Call Center Representative/Agent for Etisalat Afghanistan. He/she will be required to carry out the duties of the position honestly, eagerly and with commitment.

The duties include but are not limited to receiving customer calls (inbound/outbound and technical), and attending required training both by Etisalat Afghanistan and HPL, committed to promote products and services of Etisalat Afghanistan. He/she should be present in the office on time and provide service as mentioned. He/she will be at HPL call center, and will report to EA headquarters if instructed by supervisor.

Duties and Responsibilities

• Duties Responsible for reaching the Call Center Target from quantity and quality perspective.
• Resolve Customers’ Inquiries & Complains on time.
• Answering to Customers’ inquiries and solving the problems, online using Call Center provided facilities, information and own knowledge and training obtained regarding Call Center.
• Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to related department as per existing protocol with concern departments (KPI).
• Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
• Response all Customers’ calls which land up in Call Center 888 help line according to standard Call Center Scripts.
• Being on time and perform all works given in for Call Center Agent by Call Center Team supervisor & WFM.
• Any extra task and assignment given by call center supervisor.
• To maintain adherence, cleanness, tidiness, discipline and professional attitude with internal and external customers.
• To be flexible 24/7.
• Report directly to Call Center Respective Team Leader.

• Education: Minimum baccalaureate degree and higher will be preferred
• Experience: Experience in customer service field preferred
• Languages: Proficiency in both national languages and communication knowledge in English
• The incumbent must be Punctual, reliable and have strong communication skill
• Self-Motivated, Quick learner with a positive attitude
• Excellent customer service experience
• Excellent team player
• Excellent communication skill

1. To apply for the position, please follow these steps:
2. Open the link: HPL JOB APPLICATION FORM
3. Important Notes:
4. Applications received after the closing date will not be considered.
5. Only shortlisted applicants will be contacted.
6. If you encounter any issues during the application process, please contact us at 0202201261 or email hr@hpl.af. (Please note: This email is not for CV submissions.)