Community Engagement and Feedback Center (CEFC) Facilitator

Agency for Assistance and Development of Afghanistan (AADA) is an Afghan non-profit non-governmental organization working for the development of Afghanistan mainly through (1) provision of quality health services; (2) community development; (3) training and capacity building at professional and community levels; and (4) research in topics of public health and social sciences besides various projects in different parts of Afghanistan.

• Engage with the visitor(s) in two-way communication sessions i.e group and or one on one sessions to record their feedback, quires, and complaints in logbook.
• Refer query, complaints, and feedback in line with referral pathways and processes.
• Follow up with key service providers i.e. Health, Nutrition, WASH, Protection, Education, for the closing of the feedback loop.
• Conduct community meetings and FGDs to ensure that community insights are regularly collected and addressed.
• Ensure that feedback received through the system is properly documented, analyzed, and responded to in a timely manner.
• Share updated report from the CEFCs on a regular basis-daily, weekly, and monthly.
• Assist humanitarian actors on ensuring community participation, community perception and help promote community voices and concerns.
• Participate in weekly local health shura meeting to update the progress of CEFCs activities and seeks their required supports.
• Conduct awareness session with the visitors on key priority behaviors.

• University Degree in social science or diploma in health or nutrition fields.
• At least six months experience working in health & nutrition mobilizer community engagement, feedback mechanisms, monitoring or a related field with NGOs/INGOs.
• Fluency in spoken Pashto, Dari are required. Having excellent working knowledge of written and spoken English.
• Understanding and respect for local culture, traditions, and social norms is essential for trust building with communities.
• Proficiency in Microsoft Office and other relevant applications (e.g. Kobo) for data collection and reporting.

            Have effective communication and problem-solving skills.

Interested eligible individuals are invited to fill out our  applications form through the link below. 

https://ims.connectafg.stream/public-position-view/MzA=

Note: Only short-listed candidates will be invited for test and interview. for more details communicate with us via below contact number: 0785969600