About Organization: (RHDO)

Relief Humanitarian and Development Organization (RHDO) is a nongovernmental, non- religious, non-political, non-profit and non-military organization, working for development of Afghanistan through implementation of health, community development and capacity development/research projects  was established in February 2014 and is registered with the Ministry of Economics under registration No 3121.  Is also registered in Ministry of Public health under registration # 504. aims to contribute to the development of Afghanistan through provision of developmental and humanitarian services in public health, training and capacity building of Afghans in healthcare disciplines and skills starts to realize its vision through implementable, context-specific, technically sound and practically achievable approaches. These approaches are: (1) to design and implement the community development programs; (2) to provide primary and secondary health services according to the standards of the MOPH; and (3) to build capacities and skills of ordinary Afghanistan residences and professional of health sector.

Job Descriptions:

The Community Engagement and Feedback Center (CEFC) Facilitator is responsible for engaging with community members through one-on-one and group sessions to collect feedback, queries, and complaints, ensuring proper documentation and timely follow-up. The role includes conducting social behavior change communication (SBCC) sessions and focus group discussions (FGDs) to improve awareness on health, nutrition, and hygiene in Paktika province. The facilitator coordinates with key service providers to close feedback loops, ensures referrals follow established pathways, and regularly reports on CEFC activities. Additionally, the facilitator promotes community participation, represents CEFC in local health shura meetings, and conducts awareness sessions on priority behaviors.

Main duties and responsibilities:

• Engage with the visitor(s) in two-way communication sessions i.e. group and or one on one sessions to record their feedback, quires, and complaints in logbook.
• Ensure that feedback received through the system is properly documented, analyzed, and responded to in a timely manner.
• Conduct social behavior change communication session and FGDs to improve the health, nutrition and hygiene awareness of Paktika province. 
• Follow up with key service providers i.e. Health, Nutrition, WASH, Protection, Education, for the closing of the feedback loop
• Refer query, complaints, and feedback in line with referral pathways and processes.
• Share updated report from the CEFCs on a regular basis-daily, weekly, and monthly.
• Assist humanitarian actors on ensuring community participation, community perception and help promote community voices and concerns.
• Participate in weekly local health shura meeting to update the progress of CEFCs activities and seeks their required supports.
• Conduct awareness session with the visitors on key priority behaviors.

Job Requirements:

• University Degree in social science or diploma in health or nutrition fields.
• At one year experience working in health & nutrition mobilizer community engagement, feedback mechanisms, monitoring or a related field with NGOs/INGOs.
• Fluency in spoken Pashto, Dari are required. Having excellent working knowledge of written and spoken English.
• Understanding and respect for local culture, traditions, and social norms is essential for trust building with communities.
• Proficiency in Microsoft Office and other relevant applications (e.g Kobo) for data collection and reporting.
• Have effective communication and problem-solving skills

• Interested candidates should submit their resumes along with the cover letter While sending your CV & Cover letter, please mention the vacancy number, position and location in the subject line, application received after the closing date and without subject line will not be given consideration.
• Only short listed candidates whose application responds to the above criteria will be contacted for written test.