Bakhter Development Network (BDN) was established and registered in 2001 with the Ministry of Economics in Afghanistan as an Afghan, non-political, non-profit, and non-governmental organization. BDN operates in line with its constitution in three sectors: education, health, and agriculture and livestock. With its current focus on public health and nutrition services, BDN's mission is to assist communities in the achievement of their own development goals, while its vision is a world of enabled communities working toward a brighter future.

Currently, BDN is involved in implementing different health projects across multiple provinces of Afghanistan, such as BPHS-EPHS projects in Balkh, Maidan Wardak, and Kapisa provinces, as well as other vertical projects like CBNI, TSFP, PHNS, PHC-WHO, GC7, and RMNCAH/SRH and PSS services in provinces such as Balkh, Badakhshan, Faryab, Sar-e-Pol, Jawzjan, Samangan, Takhar, Kapisa, and Maidan Wardak.

BDN, in more than 20 years of its operation, has made impressive contributions in promoting access to quality healthcare and has developed a reputable track record in the effective implementation of numerous projects within the country. BDN adheres to the policy of equal employment opportunities, and its hiring process is based on evaluation by knowledge, skill, work experience, and ability, without regard to age, sex, race, religion, ethnicity, or physical status.

Scope of Work:

To establish, manage, and operationalize Community Feedback Centers (CFCs) that ensure timely, confidential, and actionable feedback collection, analysis, and resolution. The role supports Social and Behavior Change (SBC) interventions and promotes accountability to affected populations

Key Responsibilities

Community Engagement:

• Conduct community meetings, focus group discussions, and participatory activities to promote SBC initiatives.
• Develop and maintain relationships with community leaders, stakeholders, and members to foster trust and collaboration.
• Conduct orientation or training sessions for actors on key SBC and AAP packages.
• Conducting and facilitating follow-up meetings with community influential people and networks within the communities.
• Conduct and facilitate community engagement sessions with households and communities on life-saving behaviors as well as healthy and protective behaviors related to health, nutrition, WASH, education, and child protection.
• Tracking and collecting and sharing the rumors from the community.
• Provide information about the availability and utilization of services to communities.
• Inform communities about the available mechanisms and channels to provide feedback on available services.
• Engage community structures/key influencers and communities in collecting/responding to community feedback.

Program Implementation:

• Implement SBC strategies and activities as per the project plan.
• Distribute educational materials and facilitate community-based training sessions.
• Monitor and report on the progress of SBC activities.
• Conduct orientation or training sessions for actors on key SBC and AAP packages.

Advocacy:

• Advocate for positive social and behavioral changes within the community.
• Address barriers to behavior change through targeted interventions.
• Raising awareness and mobilizing and engaging community structures and communities in communication activities during disease outbreaks and health emergencies and national/international campaigns.

Community Feedback Centers (CFC) Management:

Feedback Collection:

• Establish and maintain Community Feedback Centers in strategic locations.
• Collect feedback and complaints from community members through various channels.
• Provide information about the availability and utilization of services to communities
• Inform communities about the available mechanisms and channels to provide feedback on available services
• Engage community structures/key influencers and communities in collecting/responding to community feedback.

Data Management:

• Enter feedback and complaints into the MIS accurately and timely.
• Ensure all data is handled confidentially and in accordance with organizational policies.

Response and Resolution:

• Analyze feedback and categorize issues for action.
• Coordinate with relevant departments to address and resolve complaints.
• Communicate resolutions back to the community members in a timely manner.

Reporting and Monitoring:

• Prepare regular reports on the feedback and complaints received and their resolution status.
• Identify trends and provide insights to inform program improvements.
• Monitor and supervise the SBC interventions and ensure the implementation of the activities based on the SBC plan
• Collect community feedback and provide a response to feedback received.
• Record details of the feedback in the collection form
• Provide essential information on available services to the community
• Refer feedback to the relevant sectors
• Ensure local coordination and collaboration with key actor(s) such as the de facto authority, CSOs, and others.
• Prepare an activity report according to the established format and submit it to his/her supervisor.
• Identify the best success stories of SBC interventions, collect testimonies from beneficiaries, and submit them to the supervisor for further documentation.
• Monitor and supervise the SBC interventions and ensure the implementation of the activities based on the SBC plan
• Follow up on the distribution of relevant supplies to households.

• Bachelor’s degree in social sciences, public administration, or a related field.
• Minimum 3 years managing feedback mechanisms, community outreach, or AAP (Accountability to Affected Populations).
• Proficiency in MIS platforms for accurate entry, categorization, and confidentiality of feedback data.
• Strong verbal and written skills in English and local languages (Dari/Pashto), with cultural sensitivity.
• Ability to analyze feedback trends, identify issues, and generate actionable insights for program improvement.
• Familiarity with Social and Behavior Change (SBC) interventions and their implementation.
• Experience collaborating with local authorities, CSOs, and community influencers to ensure inclusive feedback processes.
• Skilled in preparing structured reports, documenting success stories, and maintaining compliance with organizational formats.

We welcome prospective applicants to submit their resumes and a formal letter of application delineating their credentials and enthusiasm for the role via the provided link until the close of business on September 18, 2025. Please note that applicants may submit only one application for their chosen position.

https://forms.gle/VesH81tSHboYKi5A9

BDN has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the BDN, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. BDN also adheres to strict child-safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will, therefore, undergo rigorous reference and background checks. Background checks will include the verification of academic credentials and employment history. Selected candidates may be required to provide additional information to conduct a background check.