| Job Location: | Kabul |
|---|---|
| Nationality: | National |
| Category: | Telecom |
| Employment Type: | Full Time |
| Salary: | As per company salary scale |
| Vacancy Number: | ZP0018 |
| No. Of Jobs: | 2 |
| City: | Kabul |
|---|---|
| Organization: | Zoodpay |
| Years of Experience: | Two years of experience with the telecom sector, e-top-up companies, or ISP companies are preferred |
| Contract Duration: | 1 Year with possibility of extension |
| Gender: | Male |
| Education: | High school diploma. Additional education or certifications in customer service are a plus. |
| Close date: | 2025-11-26 |
ZoodPay is a telecom services company that began its operations in 2023, founded by a dedicated and creative Afghan investor. The company aims to serve various business models, including B2B, B2C, and C2C, by providing a comprehensive prepaid electronic mobile top-up distribution service across the country.
The Zoodpay platform is developed and managed by a team of experienced professionals with expertise in telecom products, services distribution, and the fintech industry. Its advanced features are thoughtfully designed to meet the needs of merchants, offering a flexible and trustworthy platform that strategically secures their investments and ensures a healthy return on investment over time.
VISION:
Zoodpay is committed to innovation, creativity, and security. The platform offers multiple access channels, delivering the most secure and instantaneous prepaid mobile recharge sales and bundle activation services for mobile network operators (MNOs) customers, both within the country and abroad.
MISSION STATEMENT:
Zoodpay aims to become the leading on-demand electronic mobile top-up distribution platform for merchants and customers globally. Our platform is developed based on the feedback from merchants and customers, enabling all target users to benefit from a comprehensive mobile top-up distribution system that emphasizes ongoing development and collaboration.
The Call Center Agent is responsible for delivering exceptional customer service by managing inbound and outbound calls, addressing customer inquiries, resolving issues, and documenting all interactions. This role requires a high level of empathy, clear communication, and strong problem-solving skills to ensure a positive customer experience.
Responsibilities
Technical skills:
Soft skills:
Interested and qualified candidates are encouraged to submit their CVs along with a cover letter to hr@zood-pay.com by November 26, 2025. Please include (Call Center Agent) in the subject line of your email; otherwise, your application will not be considered.
