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SCOPE AND GENERAL PURPOSE OF JOB:

To ensure the smooth and efficient operation of the Front Office department, ensuring maximum satisfaction and adhering to the standards stated in the room’s operational manual. Efficiently, courteously welcome the guests, handle check in, messages, complains and giving information and advertising the hotel products.

MAIN DUTIES AND RESPONSIBILITES:

• Welcome all the guests upon arrival and check in according to established standards and procedures
• To offer a cordial welcome to all guests, and to endeavor to learn and use their names where appropriate.
• To register all arriving guests by obtaining all details required in accordance with the established procedure and local legislation.
• To enter all arrivals' accurately in the computer and to modify any information correctly with particular care towards Spelling, Registration Cards are completed and filled up, room rates and match with reservation correspondence.
• To allocate rooms and ensure that any changes that occur are immediately passed on to Room Service, Housekeeping and other related departments.
• To be familiar with all room types and rates in the hotel and their availability status and up-sell whenever possible.
• To ensure that rooms allocated comply with guest requested preferences, reporting any discrepancies to your immediate supervisor.
• To liaise closely with Room Service, Housekeeping, Security or other related departments with regard to VIP allocations, amenities and special requests.
• To ensure account instructions concerning discounts or special rates are complied with and recorded correctly in the departmental logbook.
• To ensure the credit policy of the hotel is strictly adhered to at all times.
• To ensure that doubtful credit ratings or questionable billing instructions are passed on to your immediate supervisor.
• To complete and record guest messages, ensuring that they are accurate and clear, and are delivered and followed as soon as possible.
• To take reservations and enter into the system, as and when required.
• Attend to guests, complains, enquiries and requests, referring any problems to your immediate supervisor.
• To carry out any other Front Office duties as may be assigned by the Guest Service Team Leader or Senior Guest Services Reception.
• To be fully conversant with the VIP amenity set‑ups and codes.
• To be fully conversant with the hotel’s procedure for no shows, cancellation and etc.
• To be fully aware of all emergency procedures in case of computer failure.
• To be aware of all Food and Beverage Functions, Restaurants, Meeting Rooms as well as business and tourist facilities in the city.
• To ensure that all information boards and brochure racks are kept up to date.
• To ensure that all services are advertised to guests.
• To sell in-house facilities by continuously promoting them at every opportunity.
• To ensure privacy of guests by keeping all guests' information confidential unless otherwise instructed by guests.
• Report immediately to the GSTL or FODM if anything that is considered to be a health or safety hazard.

REQUIRED SKILLS & ABILITIES:

You will need to be firm and organized to work in Front Office department. Other skills that will help you in the job include:

• The ability to work in a team and individually
• Excellent written and verbal communication skills
• Good attention to detail
• The ability to work under pressure and to deadlines
• Knowledge of Computer
• Ability to learn quickly, strong self-training readiness
• Good memory of information related the position
• Problem-solving skills
• A strong customer focuses
• Enthusiasm for continual learning

QUALIFICATIONS:

• High school diploma and bachelor’s degree will be preferred.
• Minimum 3 years relevant experience.
• Previous hotel related experience highly preferred.
• Computer skills proficient in Microsoft office and other necessary programs.
• Fluency in languages e.g., English, Dari and Pashto

Please submit your CV along with cover letter and a recent photograph of yourself with three references of your previous job email. Also, must include the job title in the subject line of your email in response to this job announcement, otherwise your application is not considered for the role.

Note: Only short-listed candidates whose applications conform to the criteria above will be contacted for an interview.