About MSI Afghanistan Reproductive Choices:

MSI Reproductive Choices Afghanistan (MSIA) is a branch of MSI, a global, non-profit, and non-governmental organization headquartered in London, UK, and was established in August 2002 after registration with the Government of Afghanistan. MSIA follows the local mission statement of MSI: Improve Afghan women’s health and well-being so that they can, in turn, build strong, healthy families. Our vision is to be the organization that Afghan women seek out for high-quality, client-centered health care provided by women, for women.

We focus on reducing maternal mortality by providing quality and sustainable maternal-child health (MCH) and reproductive health (RH) services and information in 19 provinces of Afghanistan, namely Kabul, Balkh, Herat, Jawzjan Faryab, Nangarhar, Helmand, Kandahar, Baghlan, Kunduz, Badakhshan, Takhar, Samangan, Kapisa, Khost, Paktia, Ghor, Farah and Bamyan in coordination with the Ministry of Public Health (MoPH) of Afghanistan. 

MSIA strives to enhance women's health outcomes in the aforementioned provinces by delivering vital reproductive and maternal-child health services through multiple channels such as centers, outreaches, the private sector, and MS Ladies (Family Health Houses).

PURPOSE

The IT & Digital Communications Officer is a member of the Security, IT and Transport team and reports to the team lead. This team combines a number of functions in supporting the success of the whole programme, namely:  IT systems; collection, analysis and dissemination of service data essential for programme analysis and response; marketing; policy development; and the leadership of the MSIA contact centre.  In addition, the IT & Digital Communications Officer is responsible for ensuring smooth IT operations, managing the organization’s digital presence, and producing high-quality visual content. The role supports internal staff with technical assistance, maintains systems and equipment, enhances online visibility, and develops creative materials aligned with the organization’s branding and communication strategies.

Information Technology (IT) Responsibilities:

Ensure that MSIA is served with the most cost-effective IT hardware and software to maintain its programme activities safely and efficiently. Specifically

• Provide daily technical support to staff, including troubleshooting hardware, software, and network issues.
• Ensure proper maintenance of computers, printers, internet connectivity, and backup systems.
• Install, configure, and update software and hardware as needed.
• Maintain IT inventory records, including equipment issuance, condition, and replacements.
• Monitor system security, antivirus updates, and data protection measures.
• Coordinate with external service providers when required.
• Support staff with email setup, cloud storage access, and system accounts.
• Database development and maintenance.

B. Social Media Management

1. Develop and implement social media plans aligned with organizational goals.
2. Manage social media pages (MSIA website, Facebook, Twitter/X, Instagram, LinkedIn, YouTube, etc.).
3. Create engaging content, including posts, captions, short videos, and social media campaigns.
4. Monitor online engagement, respond to comments/messages when relevant, and escalate issues when needed.
5. Analyse social media insights and prepare monthly performance reports.
6. Ensure all online communication reflects the organization’s values and brand guidelines.

C. Graphic Design & Creative Production

1. Design high-quality communication materials, including brochures, posters, banners, reports, infographics, annual reports, and presentations.
2. Produce multimedia content such as photos, videos, animations, and social media graphics.
3. Work closely with communications and operations teams to meet their design needs.
4. Ensure all designs follow organizational branding guidelines.
5. Edit and finalize materials for printing or digital dissemination.
6. Maintain an organized digital library of photos, videos, and design assets.

TECHNICAL SUPPORT

Provide first- and second-line technical support for MSIA staff, directly and through a helpdesk. Specifically,

• Support new user set up, creating new user accounts, including user folders and shares, emails and mailboxes.
• Address technical issues and ensuring smooth operation of IT systems.
• Diagnose user faults such as log in issues, profile faults, and permission errors.
• Assist in diagnosing and resolving software faults and providing support for installed applications.
• Raise tickets with global IT helpdesk when necessary

HARDWARE, SOFTWARE AND NETWORK CONFIGURATION

Ensure that MSIA hardware, software and networks are routinely upgraded to maintain its programme activities safely and efficiently. Specifically,

• Configure and install new or replacement PCs, servers, and peripheral hardware including printers, projectors, and scanners.

• Install and support new networking hardware such as switches and wireless access points.
• Diagnose and resolve network issues
• Perform patch/upgrade testing as part of the patch management processes and ensure the security of the IT infrastructure through maintenance and monitoring of antivirus, patching, and network monitoring.
• Undertake proactive research into system upgrades

AUDIO/VISUAL AND SECURITY SYSTEMS SUPPORT

Provide specific technical support for systems related to programme work and security. Specifically

• Special events:  Provide Audio/Visual equipment support for MSIA events, both internal and external.
• Office Security: Ensure all CCTV equipment operates correctly
• Office Access: Set up and update the door access control system as requested.

Communications: Manage and configure MSIA telephone extension systems.

KNOWLEDGE/QUALIFICATIONS

Bachelor’s degree in information technology, Computer Science, designer, Multimedia, Communications, or related field.

Strong knowledge of cyber security and the emergent risks of data use and management, graphic designing and social media management

SKILLS/PROVEN EXPERIENCE

• Minimum 2–3 years of experience in IT support, social media management, and graphic design.
• Strong knowledge of Adobe Creative Suite (Photoshop, Illustrator, InDesign) or similar design software.
• Experience with social media platforms and content creation tools.
• Strong troubleshooting and problem-solving skills.
• Photography and videography skills are an asset.
• Strong communication skills and the ability to work under pressure.

Competencies

• Excellent time management and multitasking abilities
• Creativity and attention to detail
• Strong teamwork and collaboration
• Professional ethics and commitment to confidentiality
• Adaptability and willingness to learn

Work Conditions

• Standard office environment
• Occasional travel for field visits, events, and media coverage
• Availability outside working hours during emergencies or major events

ATTITUDES

• Fully committed to MSIA mission, vision, objective, goal
• Service oriented
• Self-motivated and able to remain results focused in working alone
• Persuasive in the face of end-user resistance
• Honest, reliable and maintains confidentiality

Safeguarding:

MSI Reproductive Choices places human dignity at the center of its relief and development work. At the heart of MSI Afghanistan's efforts to address health, medical needs, and social justice is its engagement with marginalized communities, vulnerable adults, children, and maternal health.

MSI Afghanistan values maternal health and child protection, emphasizing that these groups are particularly at risk of sexual exploitation and abuse. MSI Reproductive Choices is committed to protecting vulnerable adults and children from sexual harassment, exploitation, and abuse, involving MSI Afghanistan employees and related personnel.

MSI Afghanistan has a zero-tolerance policy toward sexual exploitation, abuse, and child abuse. We take all concerns and complaints regarding sexual exploitation, harassment, abuse, and child abuse involving MSI employees and related personnel very seriously.

All MSI Afghanistan offers of employment are subject to satisfactory references and appropriate screening checks. By applying, the applicant confirms understanding of these recruitment procedures.

Submission Guideline:

Interested and qualified candidates are requested to fill out the MSI-A application form by clicking the link below and send a copy of their updated CV (no educational or job certifications) by the closing date.

Please note that MSI-A does not charge applicants any recruitment fees. MSI-A is an equal-opportunity employer with a strong commitment to diversity at all levels. MSI-A has a strict non-discriminatory policy in its hiring and selection processes. All applicants will receive equal consideration, and applicants from all ethnic, racial, and economic backgrounds are encouraged to apply.

Please be aware that only those candidates who have been shortlisted will be contacted.