CHA is dedicated to creating an environment where all staff members are committed to our core values and principles. We believe that our employees play a crucial role in maintaining the integrity and excellence of our organization. Therefore, we have outlined the following core commitments and expectations that all candidates must adhere to:

1. Adherence to CHA's Policies and Procedures: All candidates must adhere to CHA's policies and procedures, these guidelines are designed to ensure a safe, fair, and efficient working environment. Compliance with these policies is fundamental to maintaining the standards and quality of our operation
2. Protection from Sexual Exploitation and Abuse (PSEA): CHA has zero tolerance for sexual exploitation, sexual harassment and abuse. All candidates, employees, associates, and partners must comply with the PSEA policy.
3. Ethical Conduct and Integrity: Candidates are expected to maintain high standards of ethical conduct and integrity in all their professional dealings. This includes avoiding conflicts of interest, maintaining confidentiality, and adhering to anti-fraud and anti-corruption guidelines​​.
4. Commitment to Non-Discrimination and Diversity: CHA is committed to fostering a diverse and inclusive work environment. Candidates must respect and promote diversity and non-discrimination based on race, gender, age, or any other protected characteristic​​.
5. Child Protection: Candidates must adhere to the Child Protection Policy, ensuring the safety and well-being of children in all CHA activities.
6. Environmental and Social Safeguards: Candidate must follow CHA's Environmental and Social Safeguard Policy to minimize environmental impact and ensure sustainable practices in all projects and operations​​.
7. Confidentiality and Data Protection: Candidates are required to maintain the confidentiality of all CHA data and information.

All selected candidates will be expected to adhere to these standards and principles. To ensure compliance, candidates will undergo rigorous reference and background checks. These checks will include the verification of academic credentials and employment history. Selected candidates may also be required to provide additional information to facilitate these checks.

By joining CHA, candidates commit to these core values and contribute to our mission of providing humanitarian assistance with the highest level of integrity and professionalism. We look forward to welcoming dedicated individuals who share our commitment to making a positive impact.

Job Purpose:

The QoC Supervisor is responsible for strengthening and institutionalizing Quality of Care systems at health facility and provincial levels under the SAFE Project. The role focuses on improving QoC structural readiness, content of care, and outcome quality, ensuring functional HQIP/QoC committees, strengthening clinical mentorship, and contributing to improved SAFE League Table performance.

Key Responsibilities

1. Quality of Care System Strengthening:

• Establish, activate, and sustain HQIP/QoC committees at all supported health facilities.

• Ensure availability of QoC TORs, meeting minutes, action plans, and follow-up records at HF and provincial levels.

• Support health facilities to meet minimum standards (MSS) and QoC structural requirements.

2. Clinical Quality Improvement & Mentorship:

• Conduct regular supportive supervision and clinical mentorship for service providers, with emphasis on:
   o MNCH / RMNCH services
   o Newborn care and stabilization
   o Infection prevention and patient safety

• Identify quality gaps in content of care and develop corrective action plans with HF staff.

• Recognition and motivation of high performing staff

• Promote use of clinical guidelines, SOPs, partographs, and standard case management protocols.

• Implementing (HQIP) and Continuous Quality Improvement (CQI).

3. Quality Monitoring, Review & Follow-up:

• Facilitate case review meetings, including maternal, neonatal, and morbidity case discussions.

• Support implementation and documentation of PIP (Performance Improvement Plan) actions related to quality findings.

• Verify closure of QoC findings during follow-up visits and document progress.

4. Data Use for Quality Improvement:

• Collaborate with HMIS and HIVA teams to:
   o Use routine data to identify quality gaps
   o Validate service quality against reported performance

• Support MNDSR, ensuring documentation, review meetings, and action follow-up.

• Contribute to data verification during supervision visits (consistency and accuracy checks).

5. Capacity Building:

• Support planning and delivery of quality-focused trainings and refresher sessions.

• Ensure post-training follow-up supervision is conducted.

• Mentor HF staff on quality documentation and continuous quality improvement (CQI) practices.

6. Coordination & Reporting:

• Coordinate closely with:
   o RMNCH / HIVA supervisors
   o HMIS / M&E team
   o Logistics and ESHS teams for facility readiness

• Prepare monthly QoC supervision and progress reports.

• Participate in provincial and bi-weekly management coordination meetings.

• Measurable improvement in SAFE League Table QoC scores

• Medical Doctor (MD), Midwife,

• Additional training in Quality Improvement, MNCH, or Clinical Supervision preferred Experience

• At least 3 years  relevant experience with working in BPHS/EPHS or donor-funded health programs, and supervisory.

• Proven experience in quality improvement, supervision, or mentorship Skills & Competencies

• Strong knowledge of MNCH and quality-of-care standards

• Practical experience in supportive supervision and mentorship

• Strong documentation and reporting skills

• Ability to work in challenging field environments

• Good coordination and communication skills

Interested and qualified candidates should send us their information using the link below.

https://manage.cha-net.org/jobs/69958a6abf9ca9075d6eb658

for more information please contact to this number: 0777162768