Call Center Agent

Clocktower Cars the Best Minicabs Provider was established 15 years are the market leader when it comes to transporting people or packages. Facilitated by market leading dispatch system, we operate a fleet of 100 vehicles serving clients in the Epsom and Ewell boroughs and surrounding areas. We can supply any type of vehicle to suit your requirements from a saloon to a vehicle to accommodate up to 8 passengers with luggage. Our drivers and vehicles are fully vetted and inspected to ensure you receive the best of service. Clocktower Cars are licensed for Private Car Hire Services.  We take great pride in offering our services to clients knowing all our drivers are enhanced DBS Checked and have the necessary documentation to be able to drive passengers on a hire and reward basis. Our services are only available on a pre-booked basis or as an ASAP service and any journeys you require must be booked through our control room. Clocktower Cars the best Minicabs Provider and Local Taxi providers have various contracts and agreements with local organizations to be their preferred supplier. We are keen to work with you with a personal touch, please do not hesitate to contact us.

Clock Tower Cars UK is seeking five experienced female Call Center Agents to work remotely as customer service representatives. The agents will be responsible for answering calls from UK-based clients, providing location and transportation information, assisting with bookings, and ensuring customers are picked up and dropped off on time.

 Key Responsibilities:

• Answer incoming customer calls in a polite and professional manner.  Provide accurate information regarding anticipated arrival times, drop-off locations, and pickup locations. 
• Help customers book taxis and coordinate with taxi drivers. In the system, clearly record the details and requests of the customer.
• Handle inquiries, concerns, and changes in bookings with efficiency.  
• Provide prompt support and follow-up to ensure customer satisfaction.

• Fluent in English with excellent verbal and written communication skills.
• Previous experience in a call center or customer support role is preferred.
• Proficient in basic computer applications with strong typing skills.
• Ability to remain calm, professional, and customer-focused under pressure.
• Reliable internet connection and a quiet, professional work environment.
• Punctual responsible self-motivated  and capable of working independently from home.

Candidates who are interested should send their most recent resume and cover letter to employment@tjlhealthcare.com.

Please note that this opportunity is open to female applicants only.  Male candidates' applications will not be considered. For any inquiries, please contact us at: +93773420409
The last day to submit an application is June 20, 2026. Late or incomplete applications will not be considered.