Reception & Client Affairs Officer

Madina Specialized Center is a beauty, wellness, and treatment center in Kabul. We focus on quality service, good customer care, and a clean, organized, and professional environment.

Madina Specialized Center is a beauty, wellness, and treatment center in Kabul. We focus on quality service, good customer care, and a clean, organized, and professional environment.

We are looking for a responsible, organized, and professional person to manage customer handling, appointments, daily section work, and staff coordination.

We are looking for a responsible, organized, and professional person to manage customer handling, appointments, daily section work, and staff coordination.

• Manage customer calls, messages, bookings, and front-desk communication professionally.
• Welcome customers warmly and provide accurate guidance about services, pricing, and procedures.
• Handle appointment scheduling, confirmations, cancellations, and coordination with service staff.
• Support sales activities by promoting packages, following up with customers, and encouraging repeat visits.
• Prepare bills, collect payments, issue receipts, and maintain accurate daily sales and cash reports.
• Coordinate with management and staff to ensure smooth customer flow and service delivery.
• Maintain a clean, organized, and luxury-standard reception and waiting area.
• Uphold professional appearance, hygiene, dress code, and respectful behavior at all times.
• Participate in marketing activities, including appearing in advertisements and promotional content.
• Follow company policies, confidentiality standards, and ethical business practices.
• Attend training sessions and contribute ideas to improve customer experience and front-desk operations.

• Manage customer calls, messages, bookings, and front-desk communication professionally.
• Welcome customers warmly and provide accurate guidance about services, pricing, and procedures.
• Handle appointment scheduling, confirmations, cancellations, and coordination with service staff.
• Support sales activities by promoting packages, following up with customers, and encouraging repeat visits.
• Prepare bills, collect payments, issue receipts, and maintain accurate daily sales and cash reports.
• Coordinate with management and staff to ensure smooth customer flow and service delivery.
• Maintain a clean, organized, and luxury-standard reception and waiting area.
• Uphold professional appearance, hygiene, dress code, and respectful behavior at all times.
• Participate in marketing activities, including appearing in advertisements and promotional content.
• Follow company policies, confidentiality standards, and ethical business practices.
• Attend training sessions and contribute ideas to improve customer experience and front-desk operations.

• Perform additional front-desk and operational duties assigned by management.

• Perform additional front-desk and operational duties assigned by management.

• Ability to speak, write and read (Pashto, Dari, English) are must.

• Ability to speak, write and read (Pashto, Dari, English) are must.

• Internet, Computer, MS Office familitarity 

• Internet, Computer, MS Office familitarity

Interested candidates should send:

Interested candidates should send:

- Updated CV 

- Updated CV 

- Cover Letter 

- Cover Letter 

 

The cover letter must be written specifically for this position and explain:

The cover letter must be written specifically for this position and explain:

- why the candidate is fit for this role 

- why the candidate is fit for this role 

- why the candidate can handle multiple responsibilities 

- why the candidate can handle multiple responsibilities 

- why the candidate is suitable for customer management, daily operations, and team coordination 

- why the candidate is suitable for customer management, daily operations, and team coordination 

 

Please clearly mention in subject line the:

Please clearly mention in subject line the:

Job Title: Reception & Client Affairs Officer

Job Title: Reception & Client Affairs Officer

Vacancy No.: M-16

Vacancy No.: M-16

Submission Email:

Submission Email:

  hijamacenter.madina@gmail.com

hijamacenter.madina@gmail.com