UA Telecom, a leading Internet Service Provider (ISP) in Afghanistan, is reinforcing its operational capacity by ensuring optimal talent placement across key functional areas including Network Operations, Technical Infrastructure, Field Engineering, and Administrative Support. This strategic workforce alignment is focused on strengthening core capabilities, addressing critical staffing requirements, and elevating overall service stability, efficiency, and customer experience nationwide.
Accordingly, we welcome applications from highly capable, disciplined, and performance-driven professionals who are committed to excellence, accountability, and continuous improvement, and who are eager to contribute to a high-performance and service-oriented organizational culture.
I. NETWORK OPERATIONS CENTER (NOC)
1. System/Customer Support Officer (Night Shift)
Positions: 02
Location: Kabul
Reference: NOC-SYS-CSO-01
Role Overview
Responsible for 24/7 monitoring of network infrastructure and customer services, ensuring uninterrupted connectivity, SLA compliance, and rapid resolution of technical incidents through multi-level support escalation.
Key Responsibilities
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- Monitor network systems using EMCO, Air Control, Cacti, and monitoring tools
- Detect and resolve network faults (latency, downtime, interference, CCQ, bitrate degradation)
- Manage full lifecycle of customer complaints and technical incidents
- Provide L2/L3 troubleshooting for wireless, BTS, PTP, switches, routers, and CPE
- Maintain accurate records of installations, bandwidth, IP allocation, and hotspot users
- Perform remote diagnostics for customer connectivity and LAN issues
- Support firmware upgrades and system updates
- Coordinate with Sales/CRM for service adjustments and inactive customers
- Communicate outages and planned maintenance to stakeholders
- Ensure structured shift handover and complete incident documentation
Requirements
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- Bachelor’s degree in Computer Science (BCS).
- Minimum 3 years of hands-on experience in IT/network operations, preferably in ISP or telecom environments.
- Strong communication skills with ability to interact effectively with customers and internal teams.
- Fluency in Dari, Pashto, and English (spoken and written).
- Working knowledge of Linux operating systems and programming/scripting fundamentals.
2. System Administrator (Core Network & Infrastructure)
Positions: 01
Location: Kabul
Reference: NOC-SYS-ADM-02
Role Overview
Responsible for managing UA Telecom’s core network infrastructure, including routers, firewalls, servers, bandwidth control systems, and upstream connectivity to ensure stability, security, and scalability.
Key Responsibilities
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- Configure and maintain core routers, switches, and firewall systems
- Manage bandwidth allocation, traffic shaping, and network policies
- Administer monitoring platforms (Cacti, UCRM, NTP, EMCO)
- Handle IP management, VLANs, BGP, OSPF, and PPPoE systems
- Ensure network security and prevent unauthorized access
- Coordinate with upstream providers for fault resolution
- Manage hotspot systems and bandwidth scheduling
- Monitor network performance and resolve complex incidents
- Ensure compliance with regulatory filtering requirements
Requirements
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- Required: Bachelor’s degree in Computer Science, Network Engineering, or a related field. Preference will be given to candidates with a Master’s degree in a related major field.
- With a Bachelor’s degree: minimum of 5 years’ experience in system or network administration; with a Master’s degree: minimum of 3 years, preferably within an ISP environment.
- CCNA and CCNP certifications are highly preferred.
- Strong hands-on experience with Cisco, MikroTik, and Ubiquiti (UBQT) devices.
- Advanced knowledge of network protocols, including TCP/IP, BGP, OSPF, VLANs, and PPPoE.
- Deep understanding of network security best practices and compliance with regulatory directives (e.g., ATRA).
- Ability to analyze and resolve complex technical issues efficiently under pressure.
- Excellent communication and reporting skills in Dari, Pashto, and English.
II. TECHNICAL FIELD OPERATIONS
3. Microwave Technician
Positions: 01
Location: Kabul
Reference: TECH-MW-03
Role Overview
Responsible for installation, maintenance, and troubleshooting of microwave wireless systems, LAN infrastructure, and field-level technical support.
Key Responsibilities
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- Install and maintain microwave wireless links
- Conduct RF testing, site surveys, and link optimization
- Configure LAN devices and customer networks
- Maintain base station equipment and resolve faults
- Provide onsite and remote technical support
- Document technical issues and field solutions
Requirements
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- Diploma or higher in Computer Science or a related field.
- Knowledge of RF principles and microwave transmission technologies
- A minimum of 3 years of experience in network installation and troubleshooting and/ or relevant field.
- Strong problem-solving skills and the ability to communicate technical information effectively.
- Full understanding and speaking of Dari, Pashto, and working knowledge of English language.
4. Field IT Technician (ISP Operations)
Positions: 10
Location: Kabul | Kandahar | Mazar-e-Sharif
Reference: TECH-FIT-04
Role Overview
Responsible for installation and troubleshooting of wireless, microwave, VSAT, and customer LAN systems across field operations.
Key Responsibilities
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- Install and troubleshoot wireless, microwave, and VSAT links
- Configure routers, switches, and CPE devices
- Perform site surveys and deployment activities
- Support DVR/CCTV and structured cabling systems
- Maintain base station field operations
- Prepare daily and weekly technical reports
Requirements
-
- Diploma or Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field.
- Minimum 2–3 years of relevant experience in ISP, wireless broadband, or telecom field operations.
- Hands-on experience with tower climbing, antenna alignment, and wireless equipment installation is preferred.
- Basic understanding of wireless networks, microwave links, VSAT systems, and customer premises equipment.
- Familiarity with generators, solar systems, batteries, rectifiers, UPS systems, and site power management is an advantage.
- Experience with MikroTik, Ubiquiti, Huawei, or similar equipment is preferred.
- Ability to work at heights and travel frequently to tower and remote sites.
- Ability to ride a motorcycle and be comfortable using it when required for work-related tasks.
- Fluency in Dari, Pashto, and English.
- Strong problem-solving skills and the ability to communicate technical information effectively.
- Relevant certifications (e.g., Cisco CCNA, MCITP, or equivalent) will be considered an advantage.
5. Field Technician – ISP (Tower Site)
Positions: 02
Location: Kabul
Reference: TECH-TWR-05
Role Overview
Responsible for tower-based installation, antenna alignment, power system maintenance, and wireless infrastructure support.
Key Responsibilities
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- Tower climbing, antenna installation, and alignment
- Maintain power systems (UPS, solar, generators, batteries)
- Install and maintain wireless equipment and CPE
- Perform preventive maintenance at sites
- Support outage resolution with NOC teams
- Ensure safety and operational compliance
Requirements
-
- Diploma or Bachelor's degree in Telecommunications, Electronics, Electrical Engineering, Computer Science, Information Technology, or a related field.
- Minimum 2–3 years of relevant experience in ISP, wireless broadband, or telecom field operations.
- Hands-on experience with tower climbing, antenna alignment, and wireless equipment installation is preferred.
- Basic understanding of wireless networks, microwave links, VSAT systems, and customer premises equipment.
- Familiarity with generators, solar systems, batteries, rectifiers, UPS systems, and site power management is an advantage.
- Experience with MikroTik, Ubiquiti, Huawei, or similar equipment is preferred.
- Ability to work at heights and travel frequently to tower and remote sites.
- Ability to ride a motorcycle and be comfortable using it when required for work-related tasks.
- Fluency in Dari, Pashto, and English.
III. ADMINISTRATIVE DIVISION
6. Administrative Assistant
Positions: 03
Location: Kabul | Mazar-e-Sharif | Kandahar
Reference: ADM-AA-06
Role Overview
Responsible for supporting administrative operations including documentation, procurement, logistics, asset management, and internal coordination.
Key Responsibilities
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- Maintain company records and documentation systems
- Support procurement and vendor coordination
- Manage assets, inventory, and office registers
- Handle logistics, travel, and transport arrangements
- Coordinate contracts, licenses, and renewals
- Support reporting and administrative workflows
Requirements
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- Bachelor's degree in Business Administration, Management, or a related discipline.
- Minimum 3–5 years of relevant experience in administration, office management, logistics coordination, or related functions.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Strong organizational, planning, time management, and multitasking abilities.
- Excellent communication, interpersonal, and cross-functional coordination skills.
- Proactive, detail-oriented, and solution-driven, with the ability to prioritize tasks and support efficient office operations.
- Fluency in Dari, Pashto, and English, both written and spoken.
7. Security Guard/Cleaner
Positions: 02
Location: Mazar-e-Sharif
Reference: ADM-SGC-07
Role Overview
Responsible for ensuring office security, cleanliness, and basic facility support services.
Key Responsibilities
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- Control access and maintain office security
- Ensure cleanliness of office and facilities
- Support basic operational tasks
- Report incidents and ensure workplace safety
Requirements
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- High school education preferred
- Physically fit for shift work
- Basic security/cleaning experience
- Good communication skills
8. Security Guard/Driver
Positions: 03
Location: Kabul
Reference: ADM-SGD-08
Role Overview
Responsible for maintaining office security and providing safe transportation for staff, documents, and operations support.
Key Responsibilities
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- Maintain premises security and access control
- Drive company vehicles safely and responsibly
- Ensure vehicle maintenance and logs
- Support logistics and transport operations
- Work shift-based schedules
Requirements
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- Valid driving license with clean record
- High school diploma preferred
- Security and driving experience
- High discipline and reliability
