Customer Support Agent

Company Profile Description – Da Atal Baria Da Atal Baria is a Kabul-based consulting and service company specializing in call center management, administrative support, and workforce outsourcing. We help  National and international businesses operate more efficiently by providing well-trained Afghan professionals who deliver reliable, high-quality remote services. Our team supports clients with tailored solutions in areas such as customer service, dispatch coordination, back-office operations, and business process support — allowing companies to scale without compromising quality. At Da Atal Baria, we combine local talent with global standards to create value, drive performance, and build lasting partnerships in a competitive international market.

• Excellent spoken and written English skills are mandatory. (Required)
• Strong communication and interpersonal skills.
• Fast learner with the ability to adapt to new systems and processes.
• Hardworking, responsible, and committed to continuous improvement.
• Strong problem-solving and organizational skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• Previous experience in customer service or a call center is preferred but not required for exceptional candidates.

Interested candidates are required to submit the following documents:

• Updated CV/Resume in English
• Cover Letter in English

• A 1–3 minute self-introduction video in English explaining:

• Your educational and professional background

• Why you are interested in this position

• Your customer service experience and communication skills

• Why you believe you are the right candidate for this role

The video is a mandatory part of the application process. Due to the importance of English communication skills and presentation abilities in this role, applications submitted without a video will not be reviewed, and the CV will not be considered.

Important Requirements:

• All applications and supporting documents must be submitted in English.
• Candidates must demonstrate strong spoken and written English skills.
• Applicants should be quick learners, hardworking, and committed to professional growth.
• Only shortlisted candidates will be contacted for interviews and further assessments.

Please send your application to Hrmegaelc@gmail.com with the subject line:

"Customer Support Agent"