E-Commerce Operations Manager – DARA.af

About DARA.af

DARA.af is a growing e-commerce platform in Afghanistan, created to simplify online shopping for customers. The platform provides easy access to a variety of products, reliable delivery services, and responsive customer support.

Our mission is to make online shopping simple, accessible, and trustworthy for the people of Afghanistan, providing a suitable digital marketplace for customers, and our vision is to become one of the leading e-commerce platforms in Afghanistan, helping customers and local businesses through technology and effective logistics services.

At DARA.af, we strive to provide:
• An easy online shopping experience
• Access to diverse products
• Reliable delivery services
• A simple and secure order process
• Responsive customer support

As the Operations Manager, this role will oversee the end-to-end logistics and delivery operations of DARA.af. Leading a dedicated operations team, the Operations Manager will collaborate closely with vendors, delivery agents, and internal departments to ensure efficiency, accuracy, and an exceptional customer experience.

Key Responsibilities:

• Manage the entire order lifecycle, from processing and inventory control to last-mile delivery
• Develop and maintain operational workflows, standard operating procedures, and performance metrics
• Negotiate with suppliers and logistics partners to optimize costs and service levels
• Lead, mentor, and motivate the operations team to achieve daily and long-term goals
• Analyze operational data to identify bottlenecks and implement scalable process improvements
• Coordinate with customer support to resolve delivery issues and maintain high customer satisfaction
• Oversee warehouse operations, including receiving, storage, and dispatch of goods
• Ensure compliance with safety, quality, and regulatory standards
• Lead regular meetings with vendors and suppliers to review performance, address issues, and strengthen partnerships

• Minimum 5 years of experience in operations or supply chain management, with at least 2 years in a leadership role (e-commerce preferred)

• Proven leadership and team management skills
• Strong analytical, problem-solving, and decision-making abilities
• Excellent communication and negotiation skills
• Proficiency with inventory management systems and MS Office Suite
• Ability to thrive in a fast-paced, growing environment