Guest House Manager

Guest House offers a comfortable and welcoming environment with traditional Afghan hospitality. It is located on Ankara Road in the Shahr-e Naw area, one of the central districts of Kabul. Because of its central location, guests can easily reach embassies, restaurants, shopping areas, and many important places in the city.

The guesthouse is also close to Hamid Karzai International Airport, approximately 7 km away, making it convenient for international travelers arriving in Kabul.

About Guest House:

 Guest House provides accommodation and hospitality services to national and international guests. In order to maintain high standards of service, operational stability, safety, and guest satisfaction, Guest House requires a competent Operations Supervisor (Manager) to oversee all daily operational activities.

Purpose of the Position:

The Manager is responsible for managing and supervising all daily operations of the Guest House, ensuring smooth functioning of front desk services, housekeeping, breakfast services, staff coordination, reporting, compliance, and overall operational stability.

A. Guest Services & Front Desk

• Supervise check-in and check-out procedures.

• Ensure proper guest registration and documentation.

• Welcome guests professionally and communicate fluently in English.

• Handle complaints and resolve issues promptly.

• Maintain high standards of customer service.

• Manage bookings and websites.

B. Breakfast & Hospitality Services

• Supervise daily breakfast preparation and service.

• Ensure food quality, hygiene, and timely serving.

• Monitor cleanliness of kitchen and dining areas.

• Ensure guest satisfaction with food services.

C. Housekeeping & Facility Management

• Supervise housekeeping staff and inspect rooms daily.

• Ensure rooms are clean, organized, and fully equipped.

• Monitor room service and maintenance needs.

• Ensure the entire facility including parking and garden remains safe, clean, and operational.

D. Staff Supervision & Operational Stability

• Supervise front desk, housekeeping, kitchen, and support staff.

• Prepare duty rosters and manage work shifts.

• Monitor discipline, attendance, and performance.

• Ensure smooth coordination among all departments.

• Ensure operations remain stable and uninterrupted 24/7.

E. Reporting & Administration

• Maintain daily guest and occupancy records.

• Prepare daily, weekly, and monthly reports.

• Report operational and financial summaries to management.

• Immediately report incidents, risks, or irregularities.

F. Security & Compliance

• Ensure proper documentation of all guests.

• Coordinate with security personnel.

• Ensure compliance with internal policies and local regulations.

Employment Conditions

• Full-time position with 24-hour operational responsibility.

• One (1) day leave after every fifteen (15) working days.

• Probation period: 3 months.

• Contract type: Performance-based (subject to evaluation).

• Salary: AFN 8,000 – AFN 10,000 per month (starting from probation period).

Interested candidates are requested to submit their CV to hr.afg2026@gmail.com email address or contact +93794817901 for further information.