Assistant – Carrier Relations & Wholesales (Casual)

e& Afghanistan is a wholly owned subsidiary of e& UAE. e& is one of the world's largest telecommunications companies and a leading operator across the Middle East and Africa, with its headquarters in the UAE.

e& Afghanistan is committed to developing the Afghan national workforce as a key organizational priority. As an equal opportunity employer, the company is dedicated to empowering Afghan nationals through capacity building, professional development, and access to training opportunities, ensuring the growth of local talent and expertise.

Carrier & Partner Management:
• Support day-to-day communication with international telecom operators, carriers, hubs, and service providers.
• Maintain and update carrier contact databases, agreements, and operational documentation.
• Assist in coordinating with partners on service activations, testing, troubleshooting, and operational matters.
• Monitor carrier performance and escalate issues to relevant internal teams when required.

International Voice & SMS:
• Assist in the management and monitoring of international voice and SMS interconnections.
• Support commercial negotiations through preparation of traffic reports, pricing analyses, and partner information.
• Track routing changes, quality issues, and service-related incidents.
• Coordinate with technical and operational teams to support service continuity.

Roaming Services:
• Support inbound and outbound roaming operations and partner coordination.
• Assist with roaming testing, launch activities, and partner implementations.
• Monitor roaming performance reports and escalate issues affecting customer experience.
• Maintain roaming agreements and partner documentation.

Data Services (IP Transit & DPLC):
• Assist in managing relationships with IP Transit and DPLC service providers.
• Support capacity planning, utilization tracking, and preparation of commercial and operational reports.
• Coordinate with technical teams regarding service provisioning, upgrades, and fault management.
• Maintain documentation related to international connectivity services.

Billing & Settlement:
• Assist in the preparation, verification, and reconciliation of international carrier invoices.
• Support billing dispute management and settlement activities with international partners.
• Maintain billing records and settlement documentation.
• Coordinate with Finance and partner organizations to ensure timely processing of payments and collections.

Reporting & Analysis:
• Prepare periodic traffic, revenue, cost, and performance reports.
• Assist in data collection and analysis to support business decisions and commercial negotiations.
• Maintain accurate records, trackers, and management reports.
• Support the preparation of business cases, presentations, and management summaries.

General Support:
• Coordinate with internal technical, finance, commercial, and regulatory teams.
• Ensure compliance with company policies, contractual obligations, and industry standards.
• Perform administrative and operational tasks required to support the International & Wholesale Carrier Relations function.
• Participate in projects and initiatives related to the international wholesale business.

Bachelor's degree in Business Administration or a related field with one year of relevant experience.

To apply for this vacancy, please use the following link: https://careers.eand.af 

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For further information, please contact us via WhatsApp at +93 (0) 788 887 363.