Business Development Head (Re Announced)

Ghazanfar Bank, a full-fledged licensed commercial Bank, commenced its operations in March 2009. The Share Holders of the Bank belongs to one of the leading business groups of Afghanistan. As a leading business house Ghazanfar Group is involved in various key businesses sectors as a front runner such as import and distribution of Petroleum/Gas and other various important industrial sectors. Ghazanfar Bank started its operation in Kabul, Afghanistan, and is offering key financial services both under conventional and Islamic Banking. The Bank has since opened up its Branches at various key locations such as Mazar Sharif, Hairatan, Nayeb Abad Branch Kunduz, Takhar, Pule- Khumri, Jalalabad, Herat & Kandahar besides opening another eight branches at Kabul in Sarai Shahzada, Shar-e-Naw, Karte Naw, Kote Sangi, Lase Maryam, Karte Char, Kabul Airport Branch and Wazir Akbar Khan. In due course of time, the Bank intends to expand its Branch Network in Kabul as well as at other key locations of the Country.

As Business Development Head you are responsible to:

• To write and update Manuals, Policies, Procedures and checklists for BD department regular intervals. 

Preparation of Annual business Budgets Forecasting:

• He ensures that annual budgets of the department and forecasting are prepared and approved for each financial year and are followed & implemented where possible.

Responding & Handling the Audit Committee & Internal Audit team:

• He ensures that the affairs of the BD remain always in order and compliant with the bank policies and internal audit inspection/checks conducted by IAD team and provide cooperation and necessary access to records as and when requires.

• Writing the proposals for ministries, NGOs and other required organizations.

• Visit of branches for business purpose and development based on BD yearly plan.

• Achieving the business targets

• Conducting of meeting with BD officials weekly and monthly based on BD yearly plan.

• Preparing and presenting monthly or quarterly based on advice of BOM and annual report to senior management.

• Responsibility for the daily management and implementation of the marketing BD program for the bank, converting the full marketing mix of advertising/Media/PR (Public Relation)

• Manage and oversee the social Media aspects of the bank’s web presence e.g. Blog linkden, Facebook, Twitter, etc.

• Help implement site developments and introduce new ideas where necessary.

• Record of key client database management of profile.

• Participation for national expositions for expanding business relations.

• Generating new business leads

• To manage, plan, organize, control and guide day to day activities of the BD side of the bank at Head Office as well at Branches of the Bank.

Job Descriptions & staff Appraisals:

• He ensures that proper job descriptions are written and given to each employee working under the BD Department with the help of the Employees’ Affairs Head, and that these are updated from time to time. He also ensures that periodic appraisals/evaluations are conducted for every employee working under him and submitted to EAD

Customer Service:

• To ensure that best possible service standards are maintained in head office & all Branches and compliant lodged by the clients if any are attended and grievances addressed in best possible manner.

• Provide strategic planning for the marketing department

• Plan a successful marketing strategy.

• Design and implement incentive system for sales team with the approval of top management.

• Develop a sales team.

• Provide clear cut direction, motivation and leadership to the sales team.

• Expand market share, increase share of mind and share of heart.

• Brand development.

• Provide communication strategy.

• Enhance and build positive market image.

• Coordinate with other departments.

• Provide training to the sales team.

• Meet and visit key customers.

• Building relationship with embassies & national/ international NGOs.

• Inviting and participating in the customer’s parties to strengthen business relationships in coordination with CEO.

• Distribution of gifts and congratulatory message on New Year & Eid occasions for key customers. 

• Implement relationship of marketing.

• Conduct market research.

• Ensure for the maintain data base of customers for CRM.

• Design and suggest product mix.

• Department Heads are not permitted to accomplish changes or perform a task which is excluded his daily activities that could embrace a minimum possibility of risk percentage to the bank in this case department heads must take approval of Chief Executive Officer or related committee.

• To attend to any other matter that may not have been mentioned in this document but advised by Head of Department

Public Relation:

• Responsible for planning, organizing and directing Bank’s internal and external events. 

• Liaison with media and advertising companies.

•  Provide leadership for all public relation activities and manages relationship with the media.

• Compose, edit and circulate the Bank’s public relation materials i.e. news release, fact sheet, articles etc.

• Ensure that all required legal & compliance approvals of all marketing and public relation materials are completed, and maintain in centralized files for audit purposes.

• He is Responsible to review and approve all the printing materials such as brochures, magazine, envelops, bank profile, designs and others that maybe required.

• Responsible for regular training in respect of knowledge transfer and capacity building of staff, so as to provide proper guidance on their duties, office manners, etiquette, and how to perform their respective tasks.

Education:

• Bachelor degree is a must and Master’s degree will be preferred.

• Relevant professional certifications or training desirable.

Experience:

3-5 year have experience in Business Development roll.

Skills:

• Customer Focus Ability

• Communication Skills

• Negotiation Skills

• Sales closure Ability

• Project Management Skill

• Problem Solving and Decisiveness Skills

• Supervisory Skills

• Motivational Skills

• Ability to take Ownership

• Delegation of Work

• Staff Management Skills

• Decision-making Skills