Sales & Operations Supervisor

ZoodPay is a telecom services company that began its operations in 2023, founded by a dedicated and creative Afghan investor. The company aims to serve various business models, including B2B, B2C, and C2C, by providing a comprehensive prepaid electronic mobile top-up distribution service across the country.

The Zoodpay platform is developed and managed by a team of experienced professionals with expertise in telecom products, services distribution, and the fintech industry. Its advanced features are thoughtfully designed to meet the needs of merchants, offering a flexible and trustworthy platform that strategically secures their investments and ensures a healthy return on investment over time.

VISION:

Zoodpay is committed to innovation, creativity, and security. The platform offers multiple access channels, delivering the most secure and instantaneous prepaid mobile recharge sales and bundle activation services for mobile network operators (MNOs) customers, both within the country and abroad.

MISSION STATEMENT:

Zoodpay aims to become the leading on-demand electronic mobile top-up distribution platform for merchants and customers globally. Our platform is developed based on the feedback from merchants and customers, enabling all target users to benefit from a comprehensive mobile top-up distribution system that emphasizes ongoing development and collaboration.

We are looking for a motivated and experienced Sales and Operations Supervisor to join our dynamic and fast-growing sales team. In this role, you will be responsible for providing support to our sales team by performing a variety of tasks related to sales operations, such as customer service and order processing. You will also be responsible for maintaining and enhancing sales operations, such as developing and implementing new processes, analyzing customer data, and optimizing sales operations. The ideal candidate will have strong communication and problem-solving skills, as well as experience in sales operations and customer service.

Duties and Responsibilities

• Develop and implement strategies to enhance sales operations and maximize efficiency.
• Analyze sales performance data to identify key trends and areas of improvement.
• Monitor sales force performance and take corrective action when necessary.
• Establish and maintain effective processes and procedures to ensure sales objectives are achieved.
• Design, implement, and manage incentive programs to motivate the sales force.
• Develop and implement strategies to optimize customer service and sales operations.
• Create and maintain accurate and timely reports on sales activities.
• Monitor budget expenditures and ensure sales operations remain within budget.
• Collaborate with marketing and sales teams to ensure all campaigns are effective and efficient.
• Analyze customer feedback and data to identify opportunities for improvement. Assist with the implementation of new policies and procedures to improve operations

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• Experience: Typically, 3–5+ years in sales operations, revenue operations, or a similar analytical role.
• Technical Proficiency: Expert knowledge of CRM platforms
• Analytical Thinking: Ability to translate complex data sets into actionable business insights.
• Communication: Strong interpersonal skills to influence stakeholders and present reports to executive leadership.

Key Performance Indicators (KPIs)

• Sales Forecast Accuracy: The degree to which predicted sales match actual results.
• CRM Adoption Rate: The frequency and accuracy with which the sales team utilizes the CRM.
• Sales Cycle Length: The time taken from initial lead qualification to a closed deal.
• Lead-to-Close Ratio: Effectiveness of the sales funnel in converting prospects.

Interested and qualified candidates are encouraged to submit their CVs along with a cover letter to hr@zood-pay.com by October 20, 2026. Please include the vacancy number and position in the subject line of your email (VA - ZP-26-01 - Sales and Operations Supervisor – Kabul). Applications that do not include this information in the subject line will not be considered.