IT Operations Assistant (G5)

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

JOB PURPOSE

To provide technical support for ICT operations, infrastructure, telecommunications, cybersecurity, identity management, and digital solutions, ensuring reliable and secure technology services that enable WFP's humanitarian operations across Afghanistan.

KEY RESPONSIBILITIES

·    Provide first- and second-line IT support to WFP users and ensure timely resolution of incidents and service requests.

·    Install, configure, maintain, and troubleshoot computers, mobile devices, peripherals, and standard software.

·    Support network infrastructure, Wi-Fi, connectivity, telecommunications services, and routine preventive maintenance.

·    Assist with identity and access management, including user account administration and access reviews.

·    Provide technical support for SCOPE and other beneficiary management solutions.

·    Maintain accurate ICT asset inventory and lifecycle records, including deployment, transfer, verification, and disposal.

·    Support cybersecurity compliance, endpoint remediation, incident reporting, and user awareness activities.

·    Deliver user training, maintain technical documentation, and coordinate with vendors and technical teams as required.

Qualification and Experience Required:

Education: Completion of secondary education. Post-secondary studies in Information Technology, Computer Science, Telecommunications, or a related field are desirable.

Experience: At least five years of relevant experience in ICT operations, service desk support, telecommunications, network administration, or a related field. Experience with Microsoft Windows, Microsoft 365, and enterprise ICT environments is desirable.

KNOWLEDGE AND SKILLS

·    IT service desk and customer support; ICT infrastructure and network support.

·    Telecommunications operations, identity and access management, ICT asset management, and cybersecurity awareness.

·    Strong analytical, communication, teamwork, and problem-solving skills in a multicultural operational environment.

LANGUAGES

Fluency in both oral and written communication in English and local languages (Pashto/Dari)

This vacancy announcement is for Afghan nationals only and WFP encourages especially Afghan females and Afghans with disabilities to apply.

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IT Operations Assistant (G5)