Technical Support Admin

Bank-e-Millie Afghan (BMA) is the foremost first financial institution of Afghanistan established in 1933. Similarly, it was the first financial institution established in a public-private partnership set up with a 72% share held by the private sector. As the first bank in the country, BMA introduced formal banking services to the people and government of Afghanistan. Since then, the bank’s competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA has been a leading bank in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management, and strict compliance to keep its credibility and trust. At present, BMA has 17 City Branches including the HQ and 4 Counters in Kabul, 22 Provincial Branches and 3 Counters accompanied by a broader outlook and prospect for growth and expansion in near future, and equity investments in the USA and England.

Responsible for managing, monitoring, maintaining, and securing the underlying micro-infrastructure of the bank’s Payment Gateway platform, ensuring high availability, scalability, performance, and secure integration with banking systems and external payment service providers.

Key Responsibilities

• Manage and maintain payment gateway infrastructure, including servers, virtual machines, containers, and micro services environments.
• Administer containerization and orchestration platforms, such as Docker and Kubernetes.
• Monitor infrastructure performance, system availability, resource utilization, and service health.
• Manage network configurations, firewalls, load balancers, DNS, routing, and secure connectivity between payment gateway components.
• Support database infrastructure, including availability, performance monitoring, backup, and recovery.
• Maintain API connectivity and infrastructure-level integration with CBS, APS, mobile applications, ATM services, and telecom operators.
• Implement infrastructure security controls, privileged access management, patching, vulnerability remediation, and system hardening.
• Configure and maintain monitoring, logging, alerting, and incident management mechanisms.
• Implement high availability, disaster recovery, and business continuity measures in coordination with relevant IT teams.
• Manage infrastructure changes, configuration documentation, capacity planning, and technical troubleshooting.
• Coordinate with vendors and application teams to resolve infrastructure-related incidents and support deployments.
• Ensure compliance with the bank’s IT policies, security standards, and applicable DAB requirements.
• Perform other relevant duties assigned by the line manager.

• Bachelor’s degree in IT, Computer Science, Network Engineering, or a related field.
• Experience 3 To 5 years in IT infrastructure administration, preferably in banking or payment systems.
• Practical knowledge of Linux/Windows servers, virtualization, Docker, and Kubernetes.
• Knowledge of networking, firewalls, load balancing, TLS certificates, and secure communications.
• Experience with database infrastructure, monitoring tools, backup, and disaster recovery.
• Understanding of high-availability architecture, micro services, API infrastructure, and security hardening.

Key Performance Indicators

• Infrastructure availability and uptime.
• Timely resolution of infrastructure incidents.
• Successful backup and disaster recovery tests.
• Compliance with security patching and vulnerability remediation requirements.
• Performance, capacity, and resource utilization.
• Successful implementation of infrastructure changes with minimal service disruption.

Qualified and interested applicants are encouraged to apply online through the BMA Job Portal at https://jobs.bma.com.af/jobs before the closing date.

Only shortlisted candidates will be contacted for further process.