Key Duties and Responsibilities
A. Strategic Operations Management
- Develop, implement, and oversee operational strategies, policies, and business plans in line with the company's objectives.
- Lead and manage the company's overall operational activities to ensure efficiency, effectiveness, and accountability.
- Establish operational targets, performance standards, and monitoring mechanisms.
- Identify operational challenges and develop appropriate solutions to improve business performance.
- Ensure effective coordination among all departments and business units.
B. Branch and Business Operations Management
- Oversee and supervise the activities and performance of all company branches and operational units.
- Ensure that branches operate in accordance with approved company policies, procedures, and operational standards.
- Monitor branch performance, identify operational gaps, and implement corrective measures.
- Ensure proper utilization of company resources, facilities, and operational assets.
- Conduct regular operational reviews and provide guidance to branch managers and relevant staff.
- Ensure timely submission and review of operational reports from all branches.
C. Banking and Financial Institution Coordination
- Establish and maintain effective working relationships with relevant commercial banks and financial institutions.
- Coordinate with banks regarding the company's banking operations, fund transfers, deposits, withdrawals, settlements, and other financial transactions.
- Follow up on bank-related transactions and ensure their timely processing and resolution of any discrepancies or delays.
- Coordinate the opening, maintenance, and management of corporate bank accounts in consultation with the Finance Department and senior management.
- Facilitate communication and coordination between the company and banking institutions regarding operational and financial matters.
- Ensure that all banking activities are conducted in accordance with applicable banking regulations, compliance requirements, and internal company policies.
- Coordinate with banks on payment arrangements, transaction confirmations, bank statements, reconciliations, and other relevant documentation.
- Maintain professional relationships with bank representatives and ensure timely follow-up on banking matters.
- Coordinate with the Finance Department to ensure proper documentation, verification, and reconciliation of banking transactions.
D. Financial and Budgetary Oversight
- Monitor operational expenditures and ensure that they remain within approved budgets.
- Coordinate with the Finance Department regarding operational budgets, financial requirements, and resource allocation.
- Review operational expenditure reports and identify opportunities for cost reduction and improved efficiency.
- Ensure that operational activities are supported by appropriate financial planning and resource management.
- Monitor the financial performance of branches in coordination with the Finance Department.
E. Human Resource and Team Management
- Provide leadership and supervision to operational managers, branch managers, and relevant employees.
- Ensure effective allocation of responsibilities and proper workforce management.
- Monitor staff performance and recommend appropriate measures for improvement.
- Identify training and capacity-building needs of operational personnel.
- Promote teamwork, accountability, discipline, and professional conduct.
- Coordinate with the Human Resources Department regarding recruitment, staff performance, and personnel-related matters.
F. Internal Controls, Risk Management, and Compliance
- Ensure compliance with company policies, operational procedures, and applicable laws and regulations.
- Identify, assess, and manage operational risks that may affect business activities.
- Strengthen internal control mechanisms to prevent operational irregularities, fraud, and misuse of company resources.
- Coordinate with the Internal Audit and Compliance Departments on operational reviews and audit findings.
- Ensure timely implementation of corrective actions arising from internal and external audits.
- Support compliance with applicable banking, financial, and regulatory requirements.
G. Reporting and Performance Monitoring
- Prepare and submit regular operational reports to the Chief Executive Officer.
- Review and analyze operational performance reports from branches and departments.
- Monitor Key Performance Indicators (KPIs) and ensure achievement of approved operational targets.
- Provide management with timely updates on operational challenges, banking matters, financial coordination, and business performance.
- Recommend improvements to operational systems, procedures, and management practices.
H. Interdepartmental and External Coordination
- Maintain effective coordination with Finance, Human Resources, Administration, Logistics, Procurement, Sales, and other relevant departments.
- Represent the company in operational meetings with banks, financial institutions, business partners, and other relevant stakeholders, as authorized by management.
- Follow up on management decisions and ensure their effective implementation.
- Maintain professional communication with external stakeholders and service providers.
3. Required Qualifications and Experience
- Bachelor's degree in Business Administration, Business Management, Finance, Economics, or a related field. A Master's degree will be an advantage.
- Minimum of five years of relevant professional experience in operations management, business administration, or a senior managerial position.
- Proven experience in managing multiple branches, business units, or geographically distributed operations.
- Demonstrated experience in banking coordination and dealing with commercial banks and financial institutions.
- Strong understanding of business operations, financial processes, internal controls, and operational risk management.
- Experience in developing operational policies, procedures, and performance management systems.
- Previous experience in a trading, financial services, logistics, or multi-sector business environment is highly desirable.
4. Required Skills and Competencies
- Strong leadership, management, and decision-making skills.
- Excellent communication, negotiation, and coordination abilities.
- Strong knowledge of banking operations and financial transaction processes.
- Excellent planning, organizational, and problem-solving skills.
- Ability to manage multiple departments and geographically dispersed teams.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Office applications and business management systems.
- Ability to work under pressure and meet operational deadlines.
- High level of integrity, professionalism, accountability, and confidentiality.
- Fluency in Dari and Pashto; proficiency in English is highly desirable.
5. Key Performance Indicators (KPIs)
The performance of the Operations Director will be evaluated based on the following indicators:
- Achievement of approved operational targets and business objectives.
- Efficiency and effectiveness of branch operations.
- Timely completion and settlement of banking transactions.
- Quality of coordination and professional relationships with banks and financial institutions.
- Compliance with operational policies and procedures.
- Effective management and control of operational expenditures.
- Timely submission and accuracy of operational reports.
- Improvement in operational efficiency and productivity.
- Timely resolution of operational and banking-related challenges.
- Effective implementation of internal audit recommendations and corrective actions.
6. Authority and Accountability
The Operations Director shall have the authority to supervise and coordinate operational activities, provide instructions to relevant operational personnel, monitor branch performance, and recommend operational improvements within the limits of delegated authority.
Any financial commitments, contractual obligations, bank account-related decisions, or transactions requiring management approval must be submitted to the authorized management level in accordance with the company's policies and approval procedures.
The Operations Director shall report directly to the Chief Executive Officer and remain accountable for the overall performance, efficiency, and coordination of the company's operational activities.
7. Application Procedure
Interested and qualified candidates are invited to submit their updated CVs along with a cover letter through the designated application channel before the closing date of the vacancy announcement.
Only shortlisted candidates will be contacted for further assessment and interviews.
