Revenue Collection Assistant for Kabul (Female Only)

Bank-e-Millie Afghan (BMA) is the foremost first financial institution of Afghanistan established in 1933. Similarly, it was the first financial institution established in a public-private partnership set up with a 72% share held by the private sector. As the first bank in the country, BMA introduced formal banking services to the people and government of Afghanistan. Since then, the bank’s competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA has been a leading bank in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management, and strict compliance to keep its credibility and trust. At present, BMA has 17 City Branches including the HQ and 4 Counters in Kabul, 22 Provincial Branches and 3 Counters accompanied by a broader outlook and prospect for growth and expansion in near future, and equity investments in the USA and England.

1.    Position Purpose

To facilitate accurate, secure and efficient electronic collection of government revenues and tariffs of Public Health Sector (Hospitals) through Bank-approved POS devices and systems, in accordance with applicable agreements, operating procedures and regulatory requirements.

2.    Key Duties and Responsibilities

•        Report to the assigned site on time; check POS devices, connectivity, system access and operational readiness at the start of each day.

•        Verify tariff/reference numbers, payer details and amounts before processing payments through authorized POS devices and approved channels.

•        Confirm successful transactions, issue valid payment receipts, prevent duplicate processing and guide customers on payment procedures.

•        Monitor POS operating balances and transaction limits; coordinate with the assigned branch for approved funding and transaction support.

•        Maintain accurate records of bills, POS transactions and receipts, including failed or reversed transactions; submit daily reports.

•        Perform daily reconciliation of collected bills, POS transactions and receipts with system records; coordinate end-of-day settlement with the assigned branch and promptly report discrepancies.

•        Coordinate with officials at the assigned revenue collection site, the relevant branch and concerned Head Office units to ensure uninterrupted service and resolve operational issues.

•        Handle and coordinate site-related cash transit, custody and handover strictly in accordance with approved Bank procedures, security controls and assigned authority.

•        Safeguard POS devices, documents, cash (where authorized), credentials and customer information; comply with applicable Bank policies and AML/CFT requirements.

•        Immediately report service interruptions, suspicious transactions, complaints and other incidents to the Branch Manager; cooperate with authorized reviews and audits.

•        Perform other related duties assigned by the Branch Manager or authorized management, within approved policies and delegated authority.

3.    Authority and Operating Restrictions

Use only Bank-approved systems and authorized limits. Unauthorized cash collection or transfer, personal accounts, extra charges, password sharing and independent transaction reversals or adjustments are prohibited. Cash transit and handling are permitted only under formally approved procedures and controls.

4.    Performance Standards

Performance will be assessed by the Branch Manager under the overall supervision of the Branches General Manager, based on transaction accuracy, daily reconciliation and settlement, cash-handling compliance, reporting, customer service and information security.

Minimum Qualifications and Competencies

•       Education: Bachelor’s degree from a recognized institution (mandatory); preference will be given to graduates in Economics, Finance, Banking, Business Administration, Computer Science or related fields.

•    Experience: Fresh graduates are encouraged to apply. Prior experience in banking, revenue collection, POS operations, or customer service will be considered an advantage but is not mandatory.

•    Skills: Basic understanding of electronic payments, POS devices, recordkeeping, reconciliation and Microsoft Office; ability to prepare concise daily reports.

•    Languages and conduct: Good communication in Dari or Pashto and the language of the assigned locality; English proficiency is an advantage. Integrity, accuracy, customer-service orientation and willingness to work at assigned sites are essential.

Qualified and interested applicants are encouraged to apply online through the BMA Job Portal at https://jobs.bma.com.af/jobs before the closing date.

Only shortlisted candidates will be contacted for further process.