5 days ago

Technical Support Specialist- Media Monitoring

DHSA/TKG
96

Position Title: Technical Support Specialist- Media Monitoring

2025-01-10    Kabul     Full Time     96

Job Location: Kabul
Nationality: National
Category: Media-Journalism
Employment Type: Full Time
Salary: As Per Organization Salary Scale
Vacancy Number: DHSA/TKG(43-24) Technical Support Specialist
No. Of Jobs: 2
City: Kabul
Organization: DHSA/TKG
Years of Experience: 3-4 years
Contract Duration: 1 year with possibilities of extension
Gender: Male/Female
Education: Bachelor degree / Master degree
Close date: 2025-01-10

About DHSA/TKG:

Development and Humanitarian Services for Afghanistan (DHSA) established in 1992, the mission of DHSA is to redefine development in Afghanistan by promoting a dynamic and capable civil society as a means to foster local ownership of development, dignity and a peaceful & sustainable future for all Afghans.

Throughout the 1990’s, DHSA focused primarily on drawing strength from local knowledge and traditional relationships to fill gaps, caused by a weak national government and absence of public services. During this time, DHSA focused on activities such as water sanitation and irrigation, education, food assistance to drought affected populations, and rural rehabilitation, matching local know-how with the financial and political support from international aid agencies and donors such as EC, USAID, WFP, WHO, the UN, Canada fund/Care International and Novib.

The political changes brought by the Bonn Agreement in 2001 allowed DHSA to add development of civil society in Afghanistan – through its media, education and various community development projects – to its portfolio, in addition to humanitarian assistance.

To achieve its mission, DHSA presently operates five activities:

  • Humanitarian Activities
  • Public Media and Communication (TKG),
  • Education
  • Cultural Heritage
  • Environmental Protection

Job Descriptions:

Position Background

The ‘Technical Support Specialist – Media Monitoring’ will play a critical role in ensuring the smooth installation, configuration, maintenance, and operational efficiency of the Media Monitoring System infrastructure. This position requires a hands-on approach to technical support, system optimization, and issue resolution to facilitate seamless media monitoring activities.

 Scope of Work

The System Support Specialist will be responsible for the following:

  1. System Installation and Configuration
    • Lead the setup, installation, and configuration of the Media Monitoring System, including hardware and software components.
    • Ensure proper integration of monitoring tools with the organizational IT infrastructure.
  2. Maintenance and Technical Support
    • Perform regular system maintenance to ensure uninterrupted functionality of the media monitoring system.
    • Provide prompt technical support to resolve any hardware or software issues encountered by the monitoring team.
  3. System Optimization
    • Monitor system performance and implement necessary upgrades or enhancements to optimize functionality.
    • Ensure that the infrastructure supports automation while accommodating occasional manual interventions.
  4. Data Security and Backup
    • Implement robust security protocols to safeguard system data against cyber threats.
    • Establish and maintain backup and recovery systems to prevent data loss.
  5. Training and User Support
    • Provide training sessions for the media monitoring team to effectively use the system.
    • Offer ongoing user support to ensure team members can utilize tools efficiently.
  6. Compliance and Documentation
    • Ensure all IT activities comply with organizational policies and industry standards.
    • Maintain detailed documentation of system configurations, maintenance activities, and troubleshooting processes.

Job Requirements:

Qualifications

  • Education:
    • Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred).
  • Experience:
    • Minimum of 5 years of experience in IT support, system administration, or related fields.
    • Proven experience with media monitoring systems or similar infrastructure.
  • Technical Skills:
    • Proficiency in system installation, configuration, and maintenance.
    • Strong knowledge of automation tools, database management, and cybersecurity.
    • Familiarity with media monitoring software and tools.

 Required Skills and Attributes

  • Strong problem-solving and analytical skills.
  • Excellent communication and training abilities.
  • High attention to detail and ability to meet tight deadlines.
  • Adaptable and proactive approach to handling technical challenges.

Submission Guidelines:

Please submit your CV and cover letter to jobs@dhsa.af clearly mention the vacancy number and job title DHSA/TKG(43-24) Technical Support Specialist in the subject line  Application without subject line will not be considered.

Note: Only Shortlisted candidates will be contacted for interview.
DHSA/TKG is an equal opportunity employer and both genders are urged to apply.

Submission Email:

jobs@dhsa.af

Apply


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