Over the past few years, Afghanistan has witnessed a relative improvement in security and stability across much of the country. This has allowed humanitarian actors like INTERSOS to maintain uninterrupted access and expand services in areas that were previously hard to reach. Despite this progress, the humanitarian situation remains critical, with millions of Afghans continuing to face acute vulnerabilities due to prolonged economic hardship, natural disasters, and limited access to essential services.

In 2025, more than half of the population is in need of humanitarian assistance, with food insecurity, child malnutrition, and displacement remaining key concerns. Natural disasters, such as floods and recent earthquakes, have further compounded the needs of already struggling communities.

INTERSOS continues to operate through a community-based approach with field bases in Kabul, Kandahar, and Zabul, delivering primary healthcare, nutrition, and protection services with a focus on women, children, and persons with disabilities. The organization enjoys strong community acceptance and collaborates closely with relevant national authorities, including maintaining the full participation of female staff in all activities.

While the operational environment is largely stable and conducive, funding shortfalls and systemic barriers such as restrictions on financial flows and administrative bottlenecks continue to impact the scope and scale of humanitarian response. Sustained support is crucial to ensure the continuity of life-saving services and to address the urgent needs of Afghanistan’s most vulnerable populations.

1. Job Purpose

The ICT Assistant will support the installation, maintenance, and troubleshooting of information and communication technology systems in Kandahar. The role ensures that all hardware, software, and network resources are operational and secure, in compliance with INTERSOS ICT policies and donor requirements.

2. Key Responsibilities

A. IT Support & Troubleshooting

- Provide first-line technical support to staff for hardware, software, and connectivity issues.
- Install and configure computers, printers, scanners, and other ICT equipment.
- Maintain and update software applications and operating systems.
- Monitor and respond to ICT support requests in a timely manner.

B. Network & Connectivity Management

- Ensure stable internet connectivity for the office and guesthouse.
- Coordinate with internet service providers for installation, maintenance, and troubleshooting.
- Maintain network devices such as routers, switches, and access points.

C. Asset Management

- Maintain an updated ICT asset register for Kandahar base.
- Tag and track all ICT assets.
- Support the disposal and replacement of obsolete ICT equipment.

D. Data Security & Backup

- Implement ICT security protocols to protect organizational data.
- Ensure regular data backups for critical systems.
- Support staff with secure password management and cybersecurity awareness.

E. Training & Capacity Building

- Provide basic ICT training to staff on software use, email systems, and data security.
- Develop user guides and troubleshooting documentation.

F. Reporting & Documentation

- Maintain ICT support logs and report recurring issues to the ICT/Logistics Coordinator.
- Assist in preparing ICT-related reports for the mission.

Required Qualifications & Skills

- Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Minimum 2 years’ experience in ICT support, preferably with an INGO.
- Knowledge of computer hardware, Windows OS, Microsoft Office, and networking.
- Good understanding of data security principles.
- Strong problem-solving and communication skills.
- Proficiency in English and local languages (Pashto/Dari).

4. Core Competencies

- Integrity and professionalism.
- Ability to work under pressure.
- Teamwork and interpersonal skills.
- Commitment to humanitarian values.

Respected Applicants, please visit the link below and fill in the required information.

https://forms.gle/5ARpnxDRj3pAvY9u5

Please note that only shortlisted applicants will be contacted and called for a test/Interview.

Qualified People with Physical Disabilities and Female candidates are highly encouraged to apply