Merit Empire Companies are focused on Construction and Logistics since last one decade in Afghanistan.

Registered with Afghanistan Investment Support Agency (AISA) providing full range of Construction works, Logistics, Supply, Catering, HR Management services to its clients to all major destinations in the world, and also to all points within Afghanistan. Exceptional work, competitive prices, on time and on budget make up are the basis of the Merit Empire.

Merit Empire Companies are focused on Construction and Logistics since last one decade in Afghanistan.

Registered with Afghanistan Investment Support Agency (AISA) providing full range of Construction works, Logistics, Supply, Catering, HR Management services to its clients to all major destinations in the world, and also to all points within Afghanistan. Exceptional work, competitive prices, on time and on budget make up are the basis of the Merit Empire.

Guest House Manager Job Description
We are looking for a skilled guest House manager to oversee the daily operations of our guesthouse. As a guest house manager, you will ensure that guests are welcomed when they arrive and that they are accompanied to their room. You will manage all lobby activities and see to the functionality of the guesthouse amenities.
To ensure success as a guest house manager, you will train staff and manage staff schedules and shifts. You will ensure that safety and security measures are in place to ensure the safety of guests and staff. A skilled guest house manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

Guest house Manager Responsibilities:
•    Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
•    Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee staff satisfaction.
•    Implementing procedures to improve services offered with the aim of zero complaints.
•    monitoring and on the job training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
•    Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
•    Understanding what guest expectations are and anticipating problems in order to prevent complaints.
•    Acting as a link between guests and office management.
•    Attending meetings with management to discuss problems and strategies for improvement.
•    Handling cleaners to make sure rooms are clean and hygienic.
•    To ensure that hygiene standards in all areas, i.e. rooms, kitchen, stores, dining room, etc., far exceed commonly accepted standards.
•    To carry out systematic checks of all areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
•    To ensure that luggage is delivered to and collected from rooms speedily.
•    To ensure that enquiries, emails are dealt with courteously and efficiently.
•    To ensure that all staff are correctly and smartly dressed at all times.
•    To ensure that all areas are clean and tidy at all times.
•    Understanding safety and emergency procedures.

Guest Service Manager Requirements:
•    University degree is required.
•    Bachelor’s degree in business administration, hospitality management, or hotel management are preferred.
•    The ability to speak, read, and write the language used in the workplace (English) and knowledge of one or more additional languages is preferred.
•    A minimum of 5 years’ front desk experience as a hotel/guesthouse manager is preferred.
•    Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
•    A proven track record of being able to lead a team and to multitask.
•    Flexibility and a willingness to work beyond scheduled hours, including on weekends.
•    An ability to identify areas in need of change or improvement to offer guests an excellent guesthouse experience.
•    Understanding of and compliance with guesthouse policies and regulations and communicating these clearly to the staff.
•    Reporting on daily operations in a timely manner.

Interested and qualified applicants should submit their CV’s, Tazkira's and Education Certificates to the following email address: melitcaf@gmail.com not later than the deadline. Please indicate the position title and vacancy number in the e-mail subject line. Any application without position title and vacancy number will not be considered.

Only shortlisted candidates whose education and experience meets the above criteria will be contacted for interview.