Technology Strategy & Architecture
- Develop and execute the overall technology strategy aligned with Ghazanfar Pay’s business objectives and regulatory requirements.
- Design and maintain enterprise architecture covering Ghazanfar pay platforms, mobile applications, middleware, switching, APIs, and data layers.
- Ensure scalability, modularity, and high availability of all technology systems.
- Lead technology roadmaps for new product enablement, system upgrades, and digital transformation initiatives.
- Ensure interoperability with national payment systems, APS, switches, telecom partners, and banking platforms.
- Establish technology governance frameworks, standards, and documentation.
Core Platforms & Application Management
- Oversee implementation, configuration, and lifecycle management of Ghazanfar pay systems, wallet platforms, and transaction engines.
- Ensure stability, performance, and resilience of mobile apps, portals, and backend services.
- Lead integration of merchant systems, agent platforms, billers, and third-party fintech solutions.
- Manage change management, version upgrades, and release cycles.
- Ensure strong QA, UAT, and production deployment processes.
- Support rapid and secure rollout of new digital products and features.
Cybersecurity, Infrastructure & Data Protection
- Establish and enforce comprehensive cybersecurity frameworks aligned with regulatory and international standards.
- Oversee security architecture, access controls, encryption, network protection, and endpoint security.
- Lead implementation of SOC monitoring, vulnerability management, and incident response mechanisms.
- Ensure compliance with data protection, privacy, and consumer information security requirements.
- Conduct regular penetration testing, system audits, and disaster recovery drills.
- Develop and maintain business continuity and disaster recovery systems.
Systems Operations & Reliability
- Ensure 24/7 system availability, monitoring, and performance optimization.
- Oversee transaction processing efficiency, uptime management, and system health dashboards.
- Establish SLAs and performance frameworks for internal systems and third-party vendors.
- Implement automated monitoring, alerting, and failover mechanisms.
- Lead root cause analysis and continuous system improvement initiatives.
- Ensure operational readiness for high transaction volumes and national-scale services.
Vendor, Integration & Innovation Management
- Lead technology vendor selection, contracting, performance monitoring, and risk assessments.
- Manage system integrators, cloud/service providers, telecom partners, and fintech collaborators.
- Oversee API ecosystems and secure partner connectivity frameworks.
- Identify emerging technologies to enhance efficiency, security, and service delivery.
- Promote innovation in payments, AI-enabled operations, digital identity, and analytics.
- Ensure cost-effective, future-proof technology investments.
Regulatory, Risk & Compliance Enablement
- Work closely with Compliance, Risk, and Internal Audit to embed regulatory controls into system design.
- Ensure platforms support AML/CFT monitoring, transaction surveillance, and regulatory reporting.
- Facilitate system readiness for Central Bank inspections and audits.
- Maintain documentation of system controls, data flows, and security governance.
- Ensure traceability, audit logs, and regulatory reporting capabilities are fully embedded.
Data, Analytics & Digital Enablement
- Lead data architecture, warehousing, and analytics platforms.
- Enable real-time dashboards for management, operations, compliance, and risk monitoring.
- Promote data-driven decision-making and customer insight capabilities.
- Oversee AI, automation, and digital optimization initiatives.
- Ensure data quality, availability, and integrity across systems.
People, Capability & Performance Management
- Build, lead, and mentor a high-performing technology and digital team.
- Establish continuous learning and certification programs.
- Define clear KPIs, performance dashboards, and service accountability frameworks.
- Promote a culture of innovation, resilience, cybersecurity awareness, and operational discipline.
- Ensure succession planning and local capacity development.
- Enforce ethical, professional, and secure technology practices.
