National Call Center Agent (Female only)

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Key tasks:

• The Call Center Agent serves under direct supervision of the Call Center Supervisor & Data Analyst to properly answer the inbound calls and conduct outbound calls to target audiences to promote vaccine acceptance, conduct phone surveys and remote monitoring in hard-to-reach areas for the polio campaign monitors.

• Respond to incoming calls and maintain a database of all calls on prescribed format.

• Record details of comments, inquiries, complaints and take action accordingly.

• Conduct out-going calls in the polio high risk areas to promote vaccine acceptance and increases community awareness.

• Prepare list of action-oriented items as per the calls received and dialed.

• Conduct telephonic surveys and enter data and information from calls into database.

• Organize, prepare, sort, and maintain data entry documents and share with the Call Center Supervisor.

• Prepare and submit monthly activity report to Call Center Supervisor.

• Any other tasks as assigned by the supervisor. 

Deliverables: 

• Calls are answered with accurate information related to polio vaccination.

• All calls are recorded, and the databases are maintained.

• A telephonic survey is conducted and recorded in the standard format.

• Monthly reports are prepared and submitted to the supervisor. 

• Bachelor's degree computer science, IT, public health, information management, social science.

• At least 1-2 years of experience in a similar role, preferably in a call center environment.

• Excellent communication skills in both local languages (Pashto and Dari).

• Basic computer skills, including proficiency in Microsoft Office.

• Click on the link below and then click on ‘Register and Apply’ if you are not already registered with CTG.
• Follow the steps to provide your details and register;
• Provide the information marked in red.
• Save your profile and upload copies of your qualification and CV.
• Once your profile is created and saved go to Vacancies tab on the right corner.
• Click on the vacancy that you want to apply for.
• Provide your current employment details, date that you are available from and salary expectations.
• Tick the boxes and click submit.
• You will see your application under the Application tab.