NOC Assistant

HKB-ICT is a leading internet and communication company aiming to make Afghanistan go online in ten coming years.

Hindukush Bridge ICT Services Company is a Kabul-based company specializing in providing internet services to NOGs, Government, local offices, and Home Users in Afghanistan. This company is 100% Afghan-owned and a team of highly qualified professionals having over a decade of experience in the various areas of ISP and ICT sector with different national and international organizations manages its operations.

Hindukush Bridge has a great partnership with most of the main players in the satellite and telecom industry. We are offering many added-value services to our partner/customer all over Afghanistan, along with a 24/7 hours Network Operation Center.

Hindukush Bridge ICT Services Company functioning under a valid License Number (66724) issued by the Ministry of Commerce and Industry by the name of Hindukush Bridge ICT Services Company the Company has professional and technical staff in various fields such as surveying, analyzing, budget estimation, project management, reporting and documentation, data-related issues.

Working with HKB-ICT requires full sort of work experience, strong interpersonal skills, good orientation towards working with people in group or lonely, strong intentions to work and grow, able to work under loads and be task oriented.

The postholder’s primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organization's infrastructure. The Network Operations Center Manager provides overall expertise in the network operations functions

Generally, applicants need to earn at least three years of professional experience in the fields of installation, troubleshoots, alignment and other information technology related area within the relevant scope of business.

You must be able to form and cultivate effective relationships huge range of customer at all levels, which will be considered as key to your success. You should be able to manage effective teamwork.

The postholder is responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.

The main aim of the NOC Manager is coordination to ensure that the networking system runs efficiently without interruption. They manage the business process in the organization. The success of a NOC manager depends on their knowledge of the industry and their level of experience in the field. Typically, the NOC manager reports to top management.

You must also have strong presentation, negotiation, and communication skills, be able to make decisions concerning IT Goal and be able to manage multiple priorities simultaneously. Managers in this industry should have strong technical skills. Some courses you may take for a degree program related to IT technical clerk include the following:

• NOC assistant require at least a bachelor’s degree with qualifications in computer science
• Should have full experience with installing configuring and maintaining of Mikro-tik products and wireless devices like Ubiquity/UBNT and MW Air Fiber Rocket Dishes as PTP/PTM.
• Should have full knowledge with Mikro-tik router installation configuration and maintaining.
• Provide internet connectivity with 99.99 % SLA for all customers
• Complex connectivity and redundancy connectivity between all base stations with big capacity of bandwidth stable connectivity between all base stations.
• 1100 and CCR cloud router 1036 their installation configuration for deferent requirements filtering bandwidth controller failover load balancer redundancy hotspots wireless
• Should have full knowledge on IPv4 calculating.

This remains highly important that you should be able to manage large-scale of work and load, face different challenges and work complexities, with strong and proven quality to deliver high-quality representation of the company to the society within the deadline and budget.

Beyond these critical, core areas of skills and experience, you will also have to:

KEY COMPETENCIES AND REQUIREMENTS

• Good Knowledge of Delta sib, PTRG & The Dude Software
• Ability to work independently and resourceful with good initiative and discipline.
• Willing to work nights & weekends if necessary.
• Have at least addition to proficiency working knowledge of Linux and be comfortable in the use of command lines for administration on Windows, Linux or both.
• Strong Communications skills in Pashto, Dari & English (Verbal & Written).
• Strong customer relation & Ability to analyze and solve problems.
• Able to work long hours when needed.
• Significant proven experience in comparable role within an ISP or Telecoms organization.
• Able to analyze problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements.
• Effectively plans and organizes own workload.
• Capable of working under pressure/using own initiative with minimal supervision.
• Experience of installing any type of Internet Devices (UBIQUITI, Mikrotik, CISCO etc).
• Experience of running complete setup of ISP.
• Deep understanding of common troubleshooting procedures.
• Extensive experience on Incident and problem management.
• Proven experience of operation and maintenance management.
• Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc.) and architecture (routers, switches, firewall, etc.)

DUTIES AND RESPONSIBLITIES

• Monitor and report on the quality, effectiveness and customer satisfaction relating to the provision of service operations.
• Install and configure any type of device in UBIQUITI, CISCO and Mikrotik.
• Take responsibility for the day-to-day operation of the team, providing overall guidance and supervision.
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages.
• Ensuring the right environment is in place so that staff are effectively mentored, developed and trained.
• Organize and prioritize workload.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
• Manage and lead the team of Engineers and Technicians to maintain the stability of Easy Connect Network.
• Planning, implementing and monitoring the routine Preventive Maintenance activities for BSS, MW and Power system of NOC.