Help Desk Assistant

Hungarian International Aid, founded in 1991, is one of Hungary’s largest humanitarian organizations that also has gained international recognition. Through its expanding community of experts, volunteers, donors and corporate partners, HIA-Hungary assists those in distress and deprivation. Regardless of nationality, religion and ideology, HIA-Hungary provides assistance to those in need in Hungary and in the international arena as a member of the international community in accordance with the strictest professional and transparency rules.

OBJECTIVES – Assistance to those in need: HIA-Hungary’s objective is to deliver quick, professional and effective assistance to crisis victims of natural and man-made disasters. Fight against poverty: HIA-Hungary’s objective is to offer not only emergency assistances but also provide chances to break out of poverty for people who are ready to take action to promote their catching up. Stronger social solidarity​: HIA-Hungary’s objective is to strengthen social solidarity through creating a culture of volunteering and giving.

Since 2001, HIA has been implementing humanitarian and development programmes in Afghanistan. In addition to humanitarian aid, our objective is to achieve, through our permanent local office, long-term sustainable results in the areas of education, rural development, public administration development, health and capacity building. In partnership with United Nations World Food Program (WFP), we deliver thousands of tons of food each year through “emergency humanitarian assistances” and “food for work” programmes to those in need. In the complex food programmes, we help the population to make a long-term sustainable living through income-generating training, agricultural, water management and infrastructural developments.

• Provide technical support to project beneficiaries by researching and answering questions, troubleshooting problems and maintaining facility performance to beneficiaries and non-beneficiaries.
• Provide answers to communities by identifying problems, researching answers and guiding communities through corrective steps.
• Being available at information desk full-time during the distributions.
• Detecting the inclusion and exclusion errors and reporting back to site supervisor and monitoring teams.
• Registering and reporting the most vulnerable HHs who are not listed and refer to receive assistance from the project supervisor.

·        Familiarity with SCOPE system and ability of registering beneficiaries in SCOPE.

• Any other assignment which is given by the line manager.

• Bachelor's degree in communication, public administration, social science or relevant fields.
• At least 3 years of relevant experience in Humanitarian Response Programs and related fields preferably in National & International Organizations (experience with WFP projects is a privilege)

·        Ability to resolve any issues during distributions.

• Effective communication skills.
• Fluent in written and spoken Dari, Pashto and English.

·        Familiarity with setting and usage of mPOS devices.

• Ability to use the computer and have knowledge in MS office package.
• Applicants with above qualifications from Sar-e-Pul province will be given priority.

·        Interested and qualified candidates can submit their CVs along with a cover letter to HR Department of HIA through the email address: hr@hunaid.hu

·        Note: Please indicate the (Vacancy Number - Position Title) you are applying in the subject of your email, otherwise, your application will not be considered.

·        Only those candidates who meet the qualification and requirements for the mentioned position will be called for the written test and interview.