Organization for Promotion of Health & Community Development (OPHCD) is a nongovernmental, non-political and independent organization. OPHCD has been established in 2017 and registered with the NGOs Department of the Ministry of Economy of the with license # 4160. In addition, the organization has membership of Afghanistan National Health cluster, Afghanistan National Nutrition Cluster and ACBAR. OPHCD, as a non-governmental organization striving for well-being of the people through promotion of health, education, WASH, protection and human right, economic stability and sustainable development of the com‐munities with focus on the women and children, drugs users, IDPs and other marginalized group of the society with an equitable manner. The HER-AF2 (Health Emergency Response – Afghanistan Phase 2) project is funded by UNICEF and implemented to ensure continuity and quality of essential health and nutrition services, with strong emphasis on Accountability to Affected Populations (AAP), Feedback and Complaints Response Mechanism (FCRM), High-Impact Value Added (HIVA), and zero tolerance for Sexual Exploitation, Abuse and Harassment (PSEA-H) 

Main duties and responsibilities:

A -Community Engagement:

·        Conduct community meetings, focus group discussions, and participatory activities to promote SBC initiatives.

·        Develop and maintain relationships with community leaders, stakeholders, and members to foster trust and collaboration.

·        Conduct orientation or training sessions for actors on key SBC and AAP packages.

·        Conducting and facilitating follow up meetings with community influential people and networks within the communities.

·        Conduct and facilitate community engagement sessions with households and communities on life-saving behaviors as well as healthy and protective behaviors related to health, nutrition, WASH, education, and child protection.

·        Tracking and collecting and sharing the rumors from the community.

·        Provide information about the availability and utilization of services to communities.

·        Inform communities about the available mechanisms and channels to provide feedback on available services.

·        Engage community structures/ key influencers and communities in collecting/responding to community feedback.

B. Program Implementation:

·        Implement SBC strategies and activities as per the project plan.

·        Distribute educational materials and facilitate community-based training sessions.

·        Monitor and report on the progress of SBC activities.

·        Conduct orientation or training sessions for actors on key SBC and AAP packages.

C. Advocacy:

·        Advocate for positive social and behavioral changes within the community.

·        Address barriers to behavior change through targeted interventions.

·        Raising awareness and mobilizing and engaging community structures and communities in communication activities during diseases outbreak, and health emergencies national/international Campaigns.

C . Community Feedback Centers (CFC) Management:

A. Feedback Collection:

·        Establish and maintain Community Feedback Centers in strategic locations.

·        Collect feedback and complaints from community members through various channels.

·        Provide information about availability and utilization of services to communities

·        Inform communities about the available mechanisms and channels to provide feedback on available services

·        Engage community structures/ key influencers and communities in collecting/responding to community feedback.

B.        Data Management:

·        Enter feedback and complaints into the MIS accurately and timely.

·        Ensure all data is handled confidentially and in accordance with organizational policies.

C.Response and Resolution:

·        Analyze feedback and categorize issues for action.

·        Coordinate with relevant departments to address and resolve complaints.

·        Communicate resolutions back to the community members in a timely manner.

d. Reporting and Monitoring:

·        Prepare regular reports on the feedback and complaints received and their resolution status.

·        Identify trends and provide insights to inform program improvements.

·        Monitor and supervise the SBC interventions and ensure the implementation of the activities base on the plan SBC

·        Collect daily basis community feedback and provide response for feedback received.

·        Record details of the feedback in collection form

·        Provide essential information on available services to community

·        Refer feedback to relevant sectors

·        Ensure local coordination and collaboration with key actor(s) such as the de-facto authority, CSOs and others.

·        Prepare activity report according to the established format and submit it to his/her supervisor.

·        Identify the best success stories of SBC interventions, collect testimonies from beneficiaries and submit them to the supervisor for further documentation.

·        Monitor and supervise the SBC interventions and ensure the implementation of the activities base on the plan SBC

·        Follow up on the distribution of relevant supplies to households.

Education:

• A Diploma in Nursing or Health Sciences, with approximately two years of relevant professional experience is essential.
• Preference will be given to residents Zabul provinces. 
• Excellent communication, presentation, and public speaking skills.
• Fluency in the local language, both written and spoken.

Experience:

• A minimum of two years of experience in the health sector, community-based education, or other community programs.
• Strong interpersonal, communication, and leadership skills. Community-level work experience and skills.
• Fluent in Dari, Pashto, and the local language with excellent speaking and writing abilities.
• Proficient in computer skills, including word processing, spreadsheet design, and PowerPoint presentations 

Submission Guidelines:

Qualified and interested candidates are invited to submit their cover letter and updated CV to the HR Department,    Zabul Provincial Office, at the address provided below or via the following email address: mustafa.ahmadzai521@gmail.com

ادرس : قصابانو کوڅه، قلات پلازا، درېیم منزل، درېیم اپارتمان، د زابل ولایت د قلات مرکز.