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Under the overall supervision of the CCCM Program Coordinator and the direct supervision of the National Project Officer, the successful candidate will contribute to roll out IOM CCCM programmes and will be responsible to support IOM CCCM unit, he/she will perform the following duties.

Core Functions / Responsibilities:

1. Responsible for all reception duties related to the community resource centres.
2. Responsible for welcoming and attending beneficiaries and visitors at the reception point.
3. Attending questions of visitors and beneficiaries and providing relevant and appropriate information to the asked questions.
4. Providing information session to the beneficiary when needed.
5. Maintaining info session materials updated and regular follow-up with CRC team leader and IM and referral FP to make sure nothing is missed.
6. Support IM and referral FP in terms of collecting appropriate information for referrals and sharing the information on timely manner with the focal point to make sure its referred on time.
7. Directing beneficiaries and visitors to the relevant services in the CRC or referral FP where Referrals are needed.
8. Maintaining the CRC hotline numbers, making sure the phone calls are answered.
9. Participation in the planning of event celebration, organizing meetings with service providers and community leaders.
10. Taking notes on what is needed for the CRC in terms of equipment and sharing it with the team leader and field assistant to be further shared with relevant CCCM staff in Kabul.
11. Translation of the materials shared internally and externally by the service providers.
12. Keep contact list for all national and international staff always updated.
13. Intense travel to the field for monitoring and roving activities.
14. Perform other related duties as assigned.

Required Qualifications and Experience

Education

• Bachelor’s degree from social sciences, political science, development, international relations, or related fields from an accredited academic institution with one year of relevant work experience.

Or

• High School Diploma with three (3) years of relevant professional experience

Experience

• Experience in Camp Coordination and Camp Management (an advantage)
• Strong ability to engage with community members, partners and other stakeholders in a respectful manner (essential).
• Familiarity with the local area and surrounding (desirable)
• Experience with participatory fieldwork, methodologies, and monitoring.

Skills:

• Ability to work effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds
• Ability to work independently, with excellent organizational and multi-tasking skills.
• Ability to work in challenging settings under pressure while respecting tight deadlines.
• Demonstrated ability for leadership in the context of partnership building and consensual decision-making.
• Knowledge of camp management-related technical guidelines, standards, and indicators.

Languages

• For all Applicants, fluency in English is required (oral and written).
• Working knowledge of Pashto or Dari is required.
• Fluency in all national language(s) are highly advantages.

Note: Qualified female candidates are highly encouraged to apply.

Required Competencies

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: pproduces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

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