Action for welfare and Development of Rural Environment Organization (AWDREO) is a non-governmental, Non-profit and non- political Organization engaged in Multi Sector programs in the realms of Education, Livelihood, Community Development, Capacity building, Human Resource Management, Emergency Response health and WASH.

AWDREO established in 2015, aims to be a catalyst for promoting peace, stability and development, alongside the government of Afghanistan, by targeting the marginalized. Women, girl’s youth and children, the illiterate and the poor people in Rural Communities

Main Purpose:
The Help Desk Assistant is responsible for providing comprehensive support to project beneficiaries by addressing their questions, concern and troubleshooting issues.

Main Tasks and Responsibilities:

• Provide technical assistance to project beneficiaries by analysing inquiries, troubleshooting problems, and ensuring optimal workstation and LAN performance.
• Identify issues, offer reasonable solutions, and guide beneficiaries through corrective steps to resolve their problems.
• Accurately enter each issue into the helpdesk database and maintain detailed records.
• Generate and share helpdesk reports from the database with the project manager, ensuring timely and accurate reporting.
• Advise beneficiaries on appropriate actions to take in response to their technical issues.
• Adhere to standard help desk procedures to ensure consistency and efficiency in support services.
• Identify and escalate urgent issues to the appropriate personnel for prompt resolution.

• Bachelor degree public relations, Management or Business administration.
• Excellent written and oral communication skills to effectively interact with beneficiaries and team members.
• Strong proficiency in troubleshooting technical issues
• Ability to analyse problems, provide effective solutions, and guide beneficiaries through corrective steps.
• Strong organizational skills to manage helpdesk records and generate accurate reports.
• High level of accuracy in data entry and record-keeping.
• Ability to work collaboratively as part of a team and build positive relationships with beneficiaries and stakeholders.
• Flexibility to handle a variety of tasks and adapt to changing priorities.
• Proficiency in speaking, reading, and writing English and Pashto/Dari. Uzbek

Interested candidates should send their updated CV in two pages  along with an expression of interest (1 page) to AWDREO Kabul HR Email: awdreo.hr@awdreo.org  only shortlisted Candidates who meet the above criteria will be notified for interview. 

Note: the Jawajan Residents are encouaraged to apply for the mentioned position

while applying mention the vacancy Number and job tittle of the Position (AWDREO/Jawzjan/ 36 -2025 / Helpdesk Assistant otherwise, your application will not be considered.