Directorate of Information Communication Technology at Ministry of Finance mainly focusing in the area providing data and voice services for MoF operations using highly-equipped data center, unified transmission system, and interconnected links via fiber and microwaves.

Directorate of ICT is providing reliable and secure platform for overall data and voice connectivity and access to MoF core application services in MoF HQs and sites.

The Ministry of Finance seeks a skilled Hardware Specialist to provide troubleshooting, maintenance, and support for various hardware devices and systems critical to the organization's operations. The role includes maintaining uptime, ensuring high performance, and contributing to strategic hardware upgrades and lifecycle management.

Objectives of the Assignment

The Hardware Specialist will:

1. Ensure the smooth operation and maintenance of existing hardware systems.

2. Provide timely troubleshooting and resolution for hardware-related issues.

3. Maintain logs and documentation for all repairs and maintenance tasks.

4. Contribute to the organization’s strategic planning for hardware lifecycle management.

Scope of Work

The Hardware Specialist will be responsible for:

1. Hardware Troubleshooting and Maintenance:

•    - TaskAlfa, Canon, HP, Sharp, Xerox printers.
•    - Dell all-in-one PCs, laptops.
•    - Cisco VoIP phones.
•    - Dell servers.

2. Support Services:

•    - Provide both on-site and remote support for hardware-related issues.

3. Additional Responsibilities:

•    - Hardware procurement and inventory management.
•    - Training staff on the proper use of hardware.
•    - Documenting troubleshooting steps and maintaining logs of all repairs and maintenance.

4. Strategic Involvement:

•    - Participate in planning and executing hardware upgrades.
•    - Contribute to lifecycle management strategies for hardware assets.

Performance Metrics

The performance of the Hardware Specialist will be evaluated based on:

1. Resolution time for hardware issues.

2. Number of incidents resolved.

3. User satisfaction with the hardware support provided.

4. Overall hardware uptime across the organization.

Qualifications and Experience

Bachelor degree in Computer Science with Five years of relative experience, Master of Computer Science with three years.

• Required Certifications:

•   - CompTIA A+ certification.

• Desired Certifications:

•   - Vendor-specific hardware certifications (e.g., Cisco, Dell, Canon).

• Strong communication and teamwork skills.

• Demonstrated experience in hardware troubleshooting, maintenance, and lifecycle management.

Reporting Requirements

The Hardware Specialist will report to the ICT Director.

1. Monthly reports detailing hardware performance, incidents resolved, and maintenance activities.

2. Inventory updates and procurement requirements as necessary.

Qualified applicants are encouraged to submit their CVs with a detailed application letter and contact details, no later than 23-Nov-2024 to below e-mail: 

Please clearly indicate “position name vacancy number in the subject line.

Please do not attach your education and working experience documents.