HI has been supporting the Afghan people since 1987, starting its operations in Pakistan. Since 1996, HI has been operating across Afghanistan in order to launch victim assistance interventions, working at different levels of the society and adopting a cross-sectoral approach. While present on the ground to directly support victims of the conflict through the provision of a range of services – from physical rehabilitation, to mine risk education and inclusive livelihoods – HI has been continuously advocating to increase the rights of victims and other people with disabilities in the country. In particular, and in line with its global strategy and priorities, HI has been advocating to reduce the use of landmines and conventional weapons. Acknowledging the need to respond to the urgent emergency crises combined with longer term, chronic gaps in the provision of services, HI has steadily expanded its range of activities and services in order to support the most vulnerable people, enhancing their resilience while strengthening participation and inclusion of all individuals.

Job Purpose:

The MEAL officers will be responsible for supporting the implementation of the MEAL policies in all bases and   will contribute to the update or revision of policies according to program constraints and challenges. He/she has to deliver adequate training to project teams to increase knowledge on the MEAL processes which will improve the quality in interventions and systemize lessons learned mechanisms. The MEAL officers will provide support to project managers, database officers, and project team and will work under the line management of MEAL Manager, closely cooperating with Operations and Technical unit team. The MEAL officer is also responsible for strengthening the feedbacks and complaints management mechanism and provide support to project team in raising awareness of the beneficiaries about feedbacks and complaints mechanism and response pathway.

The Duties and responsibilities may include but not limited to: 

MAIN OBJECTIVES OF THE POSITION:

Under the supervision of the MEAL Manager, the MEAL officers will be responsible for the implementation of MEAL policies and any other requests made by MEAL Manager, Operations Manager or Technical Unit Manager, ensuring that the project implementation is on track to deliver the expected results, in terms of indicators but most importantly in terms of quality monitoring. 

The MEAL officers will:

• Implement all applicable MEAL policies and tools for monitoring and evaluation, learning and accountability of the project activities, and ensure monitoring and evaluation, and accountability that mechanisms/systems and quality controls are in place.
• Conduct training to project team on monitoring and evaluation and accountability tools, and assist them in the implementation of MEAL and FCMS systems
• Regularly report to the MEAL Manager on the status of project deliverables in the area of the development of effective monitoring and evaluation, learning and accountability mechanisms.
• Document the lessons learned and case studies and share with Operations, MEAL Manager in Kabul and Technical Unit, contributing to the ISPRs meetings.

RESPONSIBILITIES AND TASKS DESCRIPTION:

• Contribute towards the implementation of MEAL system
• Undertake regular visits to all project sites, monitor the quality of project implementation using the pre-defined tools and contribute to  data collection by the project team, proposing suggestion to MEAL Manager when adaptation might be needed
• Monitor the follow up of monitoring field visit recommendations conducted by technical, operations and MEAL departments with project manager and project team.
• Ensure the stakeholders including the beneficiaries are clearly and impartially informed about the result and performance of the project.
• Support in the capacity building of project field based project staff in terms of the project MEAL requirements
• Ensure project field based staff are familiar with project objectives, indicators, and M&E tools and requirements.
• Assess quality and impact of the distribution of in-kind/items and make recommendations for possible improvements and lessons learned.
• Lead the implementation of MEAL activities at base level, with technical guidance from MEAL Manager and Technical Unit, including KAP survey, Post Distribution Monitoring (PDM), Needs Assessments and beneficiaries’ Satisfaction Survey and presenting findings of the surveys/assessment at provincial level.
• Provide support in planning and guiding project staff on effective implementation of monitoring & evaluation systems
• In collaboration with Kabul-based Information Manager, ensure data for all projects is properly reported and verified in a MEAL reporting system.
• Provide support in preparing and reviewing reports and verifying consistency between collected data, means of verification, PM Box and donor reports
• Produce monthly analysis reports with updates on the implementation status of all assigned projects. This will entail flagging areas of concern, developing recommendations for corrective actions to share with the Area Manager, implementing teams and the MEAL Manager, and documenting lessons learned.

• Contributes towards the implementation of Feedbacks, Complaints, Management and Response (FCMR) system
• Ensure the beneficiaries have the means to express their opinion through complaints mechanisms, satisfaction survey and group feedback discussion.
• Support feedback and complaints mechanism in the Area of Responsibility, including by providing advice and recommendation on getting beneficiaries feedbacks and complaints, supporting the development of response pathway towards beneficiaries. 
• Conduct regular field visits to all targeted areas to ensure feedbacks and complaints mechanism are in place according to the Standard Operating Procedures (SOP) of FCMS system.
• Provided support in planning and guiding staff on effective implementation of feedbacks, complaints, management and response mechanism
• Liaise with accountability officer to promote safeguarding and PSEA awareness creation in MEAL activities
• Initiate to improve MEAL tools and reporting
• Document the lessons learned and case studies with support of the field Project Managers and Base Coordinators and share with MEAL coordinator and project staff, and other stakeholders
• Contribute to the improvement of existing MEAL tools and contribute to the development of new tools under close supervision from MEAL Manager and in close coordination with MEAL Officer in other Areas of Implementation ensuring monitoring and evaluation systems and quality controls are in place.
• Regularly report to MEAL Coordinator on the status of project deliverables in the area of the development of effective monitoring and evaluation system
• Support in the development of project PM Box and in the development of the project monitoring tools, checklists, database, individual and focus group interview questionnaires.
• Other tasks
• Upon the request of the line Manager and other team:
• Carry out specific tasks that can contribute to the achievement of the main objectives described in this job description.
• Any other relevant tasks

Qualifications and Skills:

• Relevant Bachelor Degree from a recognized University (social work, business or other relevant degree)
• At least 3 years’ experience in monitoring and evaluation with INGOs.
• Competent in Word, PPT, Excel
• Languages: Dari/Pashto and strong written and spoken English

Desired skills:

• Experience in the field of monitoring and evaluation, need assessments, KAP surveys and inclusion assessment with international organizations
• Excellent communication both oral and written
• Previous experience in emergency, livelihood and development projects

Skills required

• Monitoring and evaluation skills
• Proven experience in facilitation of trainings and ability to monitor project activities at the field level and provide clear report/feedback on status. 
• Friendly, patient and supportive in building and maintaining relationships within the project teams, partners, beneficiaries and stakeholders
• Active listening, communication and coaching skills
• Effective in problem-solving, both within the team and individually
• Analytical and precise in narrative report writing
• Independent, reliable and well organized in implementing the required tasks
• Flexibility travelling in Herat districts on regular bases independently.

Application Process:

Applicants can login to the online application system by copying and pasting the following link into their web browser https://airtable.com/appxHbIslA4m1RIaX/shrc8troeKEo6CnaA to submit their details and upload their required documents prior to the deadline.

Important notes:

• Please note that only the applications received through the online platform will be considered for this position.
• It is important to note that applications received after the deadline will not be considered. Therefore, timely submission is crucial.
• After the review process, please be aware that only candidates who have been shortlisted will be contacted for the next stages of the recruitment process. If you do not hear from us within one week from the closing date , please consider that your application has not been shortlisted for further process.

- HI has got strong stand on protection of beneficiaries.

"The Role Holder will have to create and maintain an environment which prevents sexual exploitation and abuse and promotes the implementation of the code of conduct"

HI promotes and upholds the principles of equal opportunities and its policies (PSEAH, Child Protection etc). HI has a zero tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in HI includes, in particular, criminal
record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Individuals with disabilities and female candidates are especially encouraged to apply. We are committed to fostering a diverse and inclusive environment and strongly value the unique perspectives and contributions that you can bring to our team.